As the primary point of contact for customers, the Customer Service Representative supports Orgill's customers, sales representatives, vendors, and Distribution Centers. Qualified candidates are dedicated to ensuring satisfaction with Orgill's services and features by providing timely information and answering questions efficiently. This role is crucial in maintaining strong customer relationships and upholding Orgill's commitment to service excellence.
Key Responsibilities
Customer Interaction: Serve as the first point of contact for all customer inquiries via phone, email, and chat, providing professional and courteous support.
Problem Resolution: Research and resolve complex customer issues related to orders, products, shipping, and returns in a timely and accurate manner.
Order Management: Process customer orders, track shipment statuses, and communicate any delays or changes effectively.
Product Knowledge: Maintain expert-level knowledge of Orgill's product catalog, services, and features to provide accurate information and recommendations.
Documentation: Accurately document all customer interactions, resolutions, and transactions within the CRM system.
Collaboration: Coordinate with Sales, Distribution Centers, and other internal departments to ensure seamless service delivery.
Qualifications
Education: High school diploma or equivalent; Associate's or Bachelor's degree preferred.
Experience: 2+ years of proven experience in a customer service or related role, preferably within the wholesale or distribution industry.
Skills:
Exceptional verbal and written communication skills.
Strong problem-solving and conflict resolution abilities.
Proficiency with Microsoft Office Suite (Word, Excel, Google Suite, and Salesforce CRM software.
Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
Attributes: A positive attitude, a strong work ethic, and a dedication to exceeding customer expectations.