Communication Skills, Conflict Resolution, Customer Relations, Customer Relationship Management (CRM) Systems, Customer Support/Service, Develop and Maintain Customers, Distribution Services, Documentation, Establish Priorities, Microsoft Excel, Microsoft Office, Microsoft Word, Multitasking, Order Management, Order Processing, Presentation/Verbal Skills, Problem Solving Skills, Resolve Customer Issues, Sales, Salesforce.com, Service Delivery, Shipping/Receiving, Time Management, Wholesale Industry, Writing Skills
As the primary point of contact for customers, the Customer Service Representative supports Orgills customers, sales representatives, vendors, and Distribution Centers. Qualified candidates are dedicated to ensuring satisfaction with Orgills services and features by providing timely information and answering questions efficiently. This role is crucial in maintaining strong customer relationships and upholding Orgills commitment to service excellence.
Key Responsibilities
- Customer Interaction: Serve as the first point of contact for all customer inquiries via phone, email, and chat, providing professional and courteous support.
- Problem Resolution: Research and resolve complex customer issues related to orders, products, shipping, and returns in a timely and accurate manner.
- Order Management: Process customer orders, track shipment statuses, and communicate any delays or changes effectively.
- Product Knowledge: Maintain expert-level knowledge of Orgills product catalog, services, and features to provide accurate information and recommendations.
- Documentation: Accurately document all customer interactions, resolutions, and transactions within the CRM system.
- Collaboration: Coordinate with Sales, Distribution Centers, and other internal departments to ensure seamless service delivery.
Qualifications
- Education: High school diploma or equivalent; Associates or Bachelors degree preferred.
- Experience: 2+ years of proven experience in a customer service or related role, preferably within the wholesale or distribution industry.
- Skills:
- Exceptional verbal and written communication skills.
- Strong problem-solving and conflict resolution abilities.
- Proficiency with Microsoft Office Suite (Word, Excel, Google Suite, and Salesforce CRM software.
- Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
Attributes: A positive attitude, a strong work ethic, and a dedication to exceeding customer expectations.