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Specialist Director, Oracle Delivery Lead

KPMG LLP

Seattle, WA

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JOB DETAILS
JOB TYPE
Full-time, Employee
SKILLS
Automation, Best Practices, Business Operations, Change Management, Cloud Computing, Communication Skills, Continuous Improvement, Cross-Functional, Customer Relationship Management (CRM), Customer Satisfaction, Delivery Management, ERP (Enterprise Resource Planning), Environmental Management, ITIL (IT Infrastructure Library), Insurance, Leadership, Maintenance Services, Offshoring, Operations Management, Oracle, People Management, Performance Metrics, Performance Tuning/Optimization, Platform as a Service (PaaS), Problem Solving Skills, Process Improvement, Psychiatry and Mental Health, Release Management/Engineering, Risk Management, Root Cause Analysis, Service Delivery, Service Level Agreement (SLA), Software Administration, Software Patches, Software as a Service (SaaS), Team Lead/Manager, Technical Delivery, Technical Leadership, Technical Services Management, Willing to Travel
LOCATION
Seattle, WA
POSTED
30+ days ago
The KPMG Advisory practice is at the forefront of transformation, offering excellent opportunities for individuals to advance their careers and expertise with KPMG. Looking ahead, we anticipate continued evolution and success within the practice, fostering both personal and professional development, thereby creating new pathways for growth. In this ever-changing market environment, our professionals must be adaptable and thrive in a collaborative, team-driven culture. At KPMG, our people are our number one priority. With a wealth of learning and career development opportunities, a world-class training facility, and leading market tools, we help our people continue to grow both professionally and personally. If you're looking for a firm with a strong team connection where you can be your whole self, have an impact, advance your skills, deepen your experiences, and have the flexibility and access to constantly find new areas of inspiration and expand your capabilities, then consider a career in Advisory.

KPMG is currently seeking a Specialist Director, Oracle Delivery Lead to join our Managed Services practice.

Responsibilities:

Lead end to end delivery management for Oracle Cloud Managed Services, serving as the primary point of accountability for service quality, client satisfaction, issue resolution, and operational governance across engagements
Oversee day to day operations of Oracle Cloud SaaS and PaaS managed services, ensuring stability, performance, incident/problem/change management execution, and alignment with contractual SLAs and KPIs
Coordinate cross functional delivery teams including technical leads, service managers, Oracle Cloud specialists, and offshore/onshore resources to ensure consistent, scalable, and high quality service delivery
Drive continuous improvement activities across Oracle environments by reviewing service performance, identifying optimization opportunities, and advancing automation, monitoring, and operational maturity
Partner with Cloud Platform Solution Management and technical delivery teams to implement updates, enhancements, patches, and new capabilities within Oracle Cloud environments, ensuring proper release management and risk controls
Serve as the senior delivery advisor for clients by providing guidance on Oracle Cloud operations, environment management, integrations, and platform evolution strategies
Act with integrity, professionalism, and personal responsibility to uphold KPMG's respectful and courteous work environment

Qualifications:

Minimum eight years of recent experience delivering Oracle Cloud SaaS, PaaS, or Application Maintenance Services, including managed services leadership, service governance, and ongoing operational ownership
Bachelor's degree from an accredited college or university is required
Strong understanding of Oracle Cloud SaaS (such as, ERP, HCM, SCM) and related platform components, with experience managing incident, problem, change, and release processes
Demonstrated ability to manage complex managed services delivery teams, including global/virtual resources, and maintain high performing operational environments
Strong knowledge of service delivery frameworks (ITIL, AMS models), service governance, operational reporting, root cause analysis, and continuous improvement practices
Excellent communication, client relationship management, and stakeholder engagement skills, with the ability to guide clients on Oracle Cloud operational best practices
Ability to travel as required
Applicants must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. KPMG LLP will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa)

KPMG LLP and its affiliates and subsidiaries ("KPMG") complies with all local/state regulations regarding displaying salary ranges. If required, the ranges displayed below or via the URL below are specifically for those potential hires who will work in the location(s) listed. Any offered salary is determined based on relevant factors such as applicant's skills, job responsibilities, prior relevant experience, certain degrees and certifications and market considerations. In addition, KPMG is proud to offer a comprehensive, competitive benefits package, with options designed to help you make the best decisions for yourself, your family, and your lifestyle. Available benefits are based on eligibility. Our Total Rewards package includes a variety of medical and dental plans, vision coverage, disability and life insurance, 401(k) plans, and a robust suite of personal well-being benefits to support your mental health. Depending on job classification, standard work hours, and years of service, KPMG provides Personal Time Off per fiscal year. Additionally, each year KPMG publishes a calendar of holidays to be observed during the year and provides eligible employees two breaks each year where employees will not be required to use Personal Time Off; one is at year end and the other is around the July 4th holiday. Additional details about our benefits can be found towards the bottom of our KPMG US Careers site at Benefits & How We Work.

Follow this link to obtain salary ranges by city outside of CA:
https://kpmg.com/us/en/how-we-work/pay-transparency.html/?id=M130ADV_2_26
California Salary Range: $185060 - $324760
KPMG offers a comprehensive compensation and benefits package. KPMG is an equal opportunity employer. KPMG complies with all applicable federal, state and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, citizenship status, disability, protected veteran status, or any other category protected by applicable federal, state or local laws. The attached link contains further information regarding KPMG's compliance with federal, state and local recruitment and hiring laws. No phone calls or agencies please.

KPMG recruits on a rolling basis. Candidates are considered as they apply, until the opportunity is filled. Candidates are encouraged to apply expeditiously to any role(s) for which they are qualified that is also of interest to them.

Los Angeles County applicants: Material job duties for this position are listed above. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, and safeguard business operations and company reputation. Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

KPMG is an equal opportunity employer. KPMG complies with all applicable federal, state and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, citizenship status, disability, protected veteran status, or any other category protected by applicable federal, state or local laws. The attached link “https://assets.kpmg.com/content/dam/kpmg/us/pdf/2018/09/eeo.pdf? ”contains further information regarding the firm's compliance with federal, state and local recruitment and hiring laws. No phone calls or agencies please.

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KPMG LLP

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