Specialist, eCommerce Trading & Web Merchandising

Specialist, Ecommerce Trade + Web Merchandising, Pandora NAM

As the largest jewellery brand in the world, we a give a voice to millions of people's loves every day. Our beautiful products empower people all around the world to express themselves. We are proud to be part of their stories and the most important moments in their lives.

Where original thinking is welcomed, and can turn into positive impact in a heartbeat, we can dream big, dare to act, and deliver with care and passion. At Pandora where you can each craft far more than just an incredible career.

About the Team:

The North America Ecommerce team at Pandora drives online commercial performance by delivering a seamless, optimized, and customer‑centric digital experience across the US and Canadian markets. Working cross‑functionally with Global Ecommerce, Marketing, CRM, Paid Media, Operations, and Technology teams, the group translates global strategies, platforms, and initiatives into locally relevant, high‑impact onsite execution.

The ideal candidate brings strong ecommerce merchandising expertise, a data‑driven mindset, and a passion for delivering best‑in‑class digital retail experiences in a fast‑paced, collaborative environment.

The Ecommerce Trading and Web Merchandising Specialist plays a critical role in shaping the onsite experience. The role owns end-to-end category strategy, execution and optimization, while also serving as a subject matter expert for assigned key areas of the customer journey. The Specialist turns category strategies, campaign plans, and commercial priorities into precise onsite merchandising actions. By leveraging data, consumer insights, and experimentation, the Ecommerce Trading and Web Merchandising Specialist continuously optimizes navigation, search, product presentation, promotional execution, and supports global releases to drive growth and enhance the customer journey.

Your Role as a Specialist, Ecomerce Trading + Web Merchandising

• Own onsite trading and merchandising strategy and execution across assigned categories, with accountability for execution quality, category presentation, and customer experience within scope
• Execute merchandising updates, campaign activations, and promotional changes in line with the commercial calendar and business priorities
• Translate category and campaign strategies into effective onsite execution across navigation, search, product ordering, and promotional placements
• Maintain high standards of excellence and consistency across assigned categories, ensuring a seamless and customer-first experience
• Own standard reporting and monitor performance across assigned categories, identifying trends, risks, and opportunities across key KPIs
• Leverage data driven insights to identify high-impact opportunities and recommend strategic actions that directly influence revenue and customer experience.
• Continuously assess the onsite experience across assigned categories, identifying opportunities to improve navigation, search, product discoverability, and conversion
• Partner cross-functionally with Global Ecommerce, Merchandising, Content, Marketing, and Operations teams to deliver aligned execution across assigned categories
• Represent category execution needs by sharing performance insights, status updates, and requirements with relevant stakeholders
• Act as a key point of contact for assigned categories, ensuring strong coordination and follow-through across stakeholders

Craft your career with us if you have:

• 3-5 years of experience in ecommerce merchandising, site merchandising, category management, or related digital roles
• Strong ecommerce merchandising expertise, with the ability to own day‑to‑day onsite execution and performance across assigned categories
• Ability to analyze performance data and contribute actionable insights and recommendations to support category performance
• Strong understanding of onsite merchandising principles, including navigation, taxonomy, product presentation, and customer experience best practices
• Experience working with ecommerce platforms (e.g. Salesforce Commerce Cloud) and onsite tools such as Bloomreach or similar search and sorting solutions
• Proficiency with web analytics tools such as Adobe Analytics, ContentSquare, or similar BI platforms
• Experience supporting optimization and testing initiatives, including A/B testing, personalization, or onsite improvements
• Strong attention to detail, organization, and ability to manage multiple priorities in a fast-paced environment
• Strong communication and collaboration skills, with experience working cross-functionally across marketing, merchandising, and operations teams
• Analytical and structured mindset, with the ability to use data and customer insights to inform day-to-day actions
• Experience with tools such as JIRA or similar workflow/ticketing systems preferred
• Basic technical understanding (e.g. HTML, CSS, XML) preferred

Our Benefits & Perks

At Pandora, we dare to invest in our people, care for their well-being, support their growth, and empower them to thrive both personally and professionally. Our comprehensive rewards package includes competitive pay, health and wellness benefits, retirement savings, learning and development opportunities, employee discounts, and paid time off. Visit our Crafted With Care Site to explore the full range of benefits available to our employees.

New York Salary: $93,000 - $116,000 commensurate with experience

About Pandora:

Pandora is the worlds largest jewellery brand, specialising in the design, crafting and marketing of accessible luxury jewellery made from high-quality materials. Each piece is created to inspire self-expression, allowing people to share their stories and passions through meaningful jewellery. Pandora jewellery is sold in more than 100 countries through 7,000 points of sale, including more than 2,800 concept stores.

Headquartered in Copenhagen, Denmark, Pandora employs around 39,000 people worldwide and crafts its jewellery with 100% recycled silver and gold. Pandora is committed to leadership in sustainability and has set out to halve greenhouse gas emissions across its value chain by 2030. Pandora is listed on the Nasdaq Copenhagen stock exchange and generated revenue of DKK 32.5 billion (EUR 4.4 billion) in 2025.

Pandora's recruitment procedures are designed to be transparent and clear for all candidates. This helps us ensure that applicants are provided with a fair and equal opportunity to demonstrate their competencies and skills by removing blocking factors, possible biases, and risks of discrimination. We encourage everyone applying to our vacancies to refrain from adding identity-related elements such as a photo, marital status, and age.

About Pandora NAM:

The Pandora North America team in the USA & Canada consists of more than 115 employees working at our offices in New York & Baltimore, more than 80 in our Logistics Center in Columbia, Maryland, an additional 100 in field positions, and more than 3,900 in our owned and operated stores.

Today, the USA is Pandora's single largest market. The Pandora North American region as a whole encompasses over 1,400 points of sale, including over 420 concept stores, with more than 300 being owned and operated by Pandora.