The role:
The Employer Services Accounts Specialist serves as the primary point of contact for employers. The Specialist provides exceptional service and support by consulting with employers for service-related issues, practices, procedures, and benefit elections with professional expertise, care, and compassion.
What you will do:
Researches, interprets, and promotes the Benefits Plan and Assistance Program, supports onboarding meetings for new employers, communicates and facilitates benefit changes, and provides consultations on Medical Plan pricing.
Responds to employers (affiliate employers, church employers, and members) with questions about benefits selection, cost, and administration through 1-800 PRESPLAN, email, and the secure benefits portal.
Empowers employers to be the best they can be by serving as a partner in guiding, promoting, selecting, and administering the benefits and programs we offer.
Processes member transactions for active and retired employees, such grants offered through the Assistance Program, to support members and employers.
Facilitates employer requests to expand benefit offerings and provides consultation on pricing review and determinations and billing.
What you need to succeed:
Bachelor’s degree or equivalent experience in lieu of degree.
Minimum 3 years’ experience in benefits administration, employee benefits or account management.
Salesforce experience is preferred.
Proficiency in Microsoft Office suite.
Proficiency with computerized benefits administration systems and customer care technologies.
An ability to comprehend, interpret, and communicate medical, other health, welfare and retirement benefits information for customer understanding.
An ability to build rapport with employers, members, and colleagues using a positive, flexible, creative approach.
Strong time management, problem-solving, and critical thinking skills to consult employers on expanding benefit offerings.
An ability to take initiative and proactively support and anticipate client needs.
Excellent oral, written, interpersonal communication, and presentation skills to explain complex benefit terms in easy-to-understand language.
An ability to work well with diverse groups and across all levels of management.
An ability, interest and desire to stay current in benefits administration via seminars, industry literature, and formal training and development.
We offer a generous benefits package for eligible employees.
Our recruiting process is simple.
If you’re interested in a role at the Board of Pensions, apply online at pensions.org. If your skills match an open position, one of our recruiters will set up a phone or Microsoft Teams interview to discuss your interests, background, and skills. They’ll also answer any questions you might have. If you are selected to continue with the recruitment process, you will meet the hiring manager and other relevant team members.
To protect the health of our staff, we encourage everyone to receive FDA-approved vaccinations that may reduce the spread of certain infectious diseases, such as the flu and COVID-19.
We are an Equal Opportunity Employer.
The Board of Pensions of the Presbyterian Church (U.S.A.) is proud to be an equal opportunity employer We value diversity, equity, and inclusion and do not discriminate based on race; color; sex; national origin; age; pregnancy, childbirth, or a related medical condition; military/veteran status; marital/domestic partner status; physical or mental disability; medical condition; religion or religious affiliation, except where determined to be a bona fide occupational qualification; sexual orientation; gender; gender identity or expression; genetic information; ancestry; or any other category protected by applicable federal, state, or local law.