Specialist, Financial Services

University of Florida

Gainesville, FL

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JOB DETAILS

SALARY

$26.34–$31.13 Per Hour

LOCATION

Gainesville, FL

POSTED

7 days ago

The Financial Services Specialist in the Lastinger Center for Learning reports to the Interim Manager, Enrollment Management. The Specialist supports the administration of stipend programs by processing applications, verifying participant eligibility, and managing accurate and timely stipend payments in accordance with established policies and procedures for certain professional development activities. This role is responsible for payment processing, tracking payment activity, resolving payment issues, maintaining detailed financial and participant records, and preparing reports for internal stakeholders. The specialist serves as a key point of contact for stipend participants, providing clear communication regarding application requirements, eligibility standards, and payment status while delivering high-quality customer service. The position works collaboratively with business operations, enrollment, communications, and project teams to support stipend projects, ensure compliance, assist with budget and financial reviews, and contribute to continuous process improvement.

Classification Title:	Business Admin Specialist II
Classification Minimum Requirements:	High school diploma or equivalent and three years of relevant experience. Appropriate college coursework or vocational/technical training may substitute at an equivalent rate for the required experience.
Job Description:	The University of Florida Lastinger Center for Learning’s mission is to improve the quality of teaching, learning, and childcare. We research, develop, and scale educational innovations for adults and children that put all learners on trajectories for lifelong success. Specifically, the Center targets kindergarten readiness, 3rd grade reading proficiency, and algebra proficiency as critical milestones in children's educational trajectory that are predictive of success in school and life. The Center works at the nexus of research, practice, and policy to develop sustainable systems that leverage educational technologies and improve the implementation of research-based practices. Housed in one of the nation's elite public research universities, the Center operates as a dynamic, entrepreneurial workplace focused on executing UF's service mission to strengthen the human condition and improve the quality of life. The Lastinger Center is committed to attracting, hiring, and retaining top talent by valuing a broad range of thought, skill, and experience. We believe in fostering environments where team members feel respected, valued, and empowered to do their best work. Responsibilities: this position is responsible for: Payment Processing Performs routine and complex transactions in accordance with stipend eligibility standards, stipend payment processes and procedures. Including generating and submitting accurate and timely payment batch files for stipend distribution. Identify, track, and resolve participant payment failures. Provides reporting to stakeholders for application statuses and stipend payments disbursed. Ensure disbursement policies and procedures are documented to support each stipend payment administered. Assist in maintaining computerized collection and tracking of relevant stipend participant and payment data. Assist with miscellaneous budget and compliance reviews. Stipend Application and Eligibility Processing Performs stipend application processing and document reviews. Review and determine participant eligibility according to stipend eligibility standards across Lastinger Learning and Lastinger Center products. Assist in Stipend Application development and quality testing. Communication and Customer Service Clearly communicates processes and procedures to stipend recipients and stakeholders. Advise and effectively communicate stipend participants on program and course information related to stipends, eligibility requirements, and resolve customer service issues. Assists the Communications Team to schedule and monitor email processes. Collaboration Work with Business and Enrollment Operations team, external teams, and other associates to perform job duties. Collaborate with project and product managers to administer stipend projects including applications, payments, and tracking in accordance with policies and procedures. Other Duties Assigned
Expected Salary:	$26.34 - $31.13 hourly
Required Qualifications:	High school diploma or equivalent and three years of relevant experience. Appropriate college coursework or vocational/technical training may substitute at an equivalent rate for the required experience.
Preferred:	Demonstrate strong skills and proficiency in Excel, Word, PowerPoint, Adobe, and web navigation tools and programs. Experience working within CRM/ticketing systems (like Salesforce, Freshworks, Zendesk, etc.) to manage customer interactions and requests. Familiarity with Microsoft SharePoint and Power Automate desired. Strong Customer Service Experience, especially in financial related sector. Ability to receive and maintain confidential or sensitive information Reviews and prepares all voucher and journal entries for accuracy. Processes and provides oversight for travel authorization and expense reports. May prepare grants proposal submissions. Adaptability and problem-solving abilities to address changing business needs and customer expectations. Ability to work independently and as part of a cross-functional team, collaborating with product teams, project managers, and internal stakeholders.
Special Instructions to Applicants:	In order to be considered, you must upload your cover letter and resume. Application must be submitted by 11:55 p.m. (ET) of the posting end date. This requisition has been reposted. Previous applicants are still under consideration and need not reapply.
Health Assessment Required:	No

About the Company

University of Florida

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