Specialist I - Software Engineering

TekWissen LLC

Aliso Viejo, CA

JOB DETAILS
SALARY
$72.38–$72.38
SKILLS
Application Programming Interface (API), Architectural Services, Artificial Intelligence (AI), Blueprints, Business Processes, Business Transformation, Call Centers, Campaigns, Case Management, Computer Science, Consulting, Contact Management, Customer Relationship Management (CRM), Customer Relationship Management (CRM) Systems, Customer Support/Service, Customer/Client Research, Data Migration, Diversity, ERP (Enterprise Resource Planning), Email Marketing, Event Management, Finance, Gap Analysis, Information Technology & Information Systems, Knowledge Management, Lead Management, Leadership, Management Strategy, Market Segmentation, Marketing, Marketing Automation Software, Master Data Management (MDM), Microsoft Dynamics CRM, Microsoft Product Family, Microsoft Windows Azure, Power BI, Project Lifecycle, Requirements Management, Revenue Growth, Sales, Sales Forecasting, Sales Pipeline, Service Level Agreement (SLA), Software Engineering, Technical/Engineering Design, Territory Management, Workforce Management, eCommerce
LOCATION
Aliso Viejo, CA
POSTED
Today
Overview:
TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide. Our client provider of digital technology and transformation, information technology and services
Position: Specialist I - Software Engineering
Location: Aliso Viejo,CA
Duration: 6 Months
Job Type: Temporary Assignment
Work Type: Onsite
Job Description:
Role Overview:
  • We are seeking an experienced Dynamics 365 CRM Solution Architect with deep functional expertise in Sales, Marketing, and Customer Service modules.
  • The ideal candidate will lead business transformation initiatives, define end-to-end CRM solution architecture, and provide strategic guidance for enterprise-scale Dynamics 365 implementations.
  • The architect will work closely with business stakeholders, delivery teams, and executive leadership to design scalable, customer-centric solutions leveraging Dynamics 365 Customer Engagement, Power Platform, Customer Insights, and Microsoft Copilot capabilities.
Key Responsibilities:
Solution Architecture & Consulting:
  • Define end-to-end CRM solution architecture for Dynamics 365 CE implementations.
  • Lead discovery workshops, requirement gathering sessions, and fit-gap analysis.
  • Translate business requirements into scalable functional and solution designs.
  • Create solution blueprints, architecture diagrams, and implementation roadmaps.
  • Provide architectural governance throughout the project lifecycle.
Dynamics 365 Sales:
  • Design and implement:
    • Lead Management
    • Opportunity Management
    • Account & Contact Management
    • Sales Forecasting
    • Sales Pipeline Management
    • Territory Management
    • Quote-to-Order Processes
    • Sales Insights and AI-Driven Selling
Dynamics 365 Marketing (Customer Insights Journeys):
  • Design customer engagement strategies utilizing:
    • Customer Segmentation
    • Customer Journeys
    • Email Marketing
    • Campaign Management
    • Event Management
    • Lead Nurturing
    • Marketing Automation
    • Customer Insights and Analytics
Dynamics 365 Customer Service:
  • Architect solutions for:
    • Case Management
    • Omnichannel Engagement
    • Knowledge Management
    • SLA Management
    • Customer Self-Service Portals
    • Customer Service Copilot
    • Contact Center and Agent Productivity
Power Platform & AI:
  • Drive adoption of:
    • Power Apps
    • Power Automate
    • Dataverse
    • Power BI
    • Copilot Studio
    • AI Builder
  • Design low-code solutions extending D365 CRM capabilities.
Integration & Data Architecture:
  • Define integration patterns with ERP, Finance, HR, eCommerce, and third-party applications.
  • Design integrations using:
    • Azure Integration Services
    • Logic Apps
    • Service Bus
    • APIs
    • Dataverse
  • Develop data migration and master data management strategies.
Required Qualifications:
  • Bachelor's or Master's degree in Computer Science, Information Systems, Business, or related field.
  • 12+ years of overall IT experience.
  • 7+ years of Dynamics CRM/D365 CE implementation experience.
  • Minimum 3 full lifecycle Dynamics 365 CRM implementations.
  • Strong expertise in:
    • D365 Sales
    • D365 Marketing / Customer Insights - Journeys
    • D365 Customer Service
  • Strong understanding of CRM business processes, customer lifecycle management, and digital transformation initiatives.
TekWissen Group is an equal opportunity employer supporting workforce diversity.

About the Company

T

TekWissen LLC

WE THE TEKWISSEN PEOPLE

TekWissen offers you a broader portfolio of services, industry-leading solutions, and the meaningful innovations that give you greater flexibility and speed to respond to market dynamics, reduced costs and risk to improve enterprise performance, and increased productivity to enable growth.

To keep pace with global market demands, TekWissen keeps its finger on the pulse of change. Our organized approach to guiding a project from its inception to closure. Managing projects is becoming more and more important as we enter the digital era. To cope with the pace that this transition demands, a method is required to manage projects so they can yield quality work, while incorporating efficient use of time and resources.

Project involves identifying which quality standards are relevant to the project and determining how to satisfy them.

It is important to perform quality planning during the Planning Process and should be done alongside the other project planning processes because changes in the quality will likely require changes in the other planning processes, or the desired product quality may require a detailed risk analysis of an identified problem. It is important to remember that quality should be planned, designed, then built in, not added on after the fact.

Capabilities and accomplishments in one TekWissen business enhance the opportunity for success in the others. Put simply, TekWissen's unique combination of attributes promotes success.



COMPANY SIZE
100 to 499 employees
INDUSTRY
Computer/IT Services
FOUNDED
2009
WEBSITE
http://www.tekwissen.com/