Architectural Services, Artificial Intelligence (AI), Blueprints, Business Processes, Business Transformation, Computer Science, Customer Relationship Management (CRM), Customer Relationship Management (CRM) Systems, Customer Support/Service, Customer/Client Research, ERP (Enterprise Resource Planning), Finance, Gap Analysis, Information Technology & Information Systems, Leadership, Leading Edge Technology, Marketing, Microsoft Dynamics CRM, Microsoft Product Family, Microsoft Windows Azure, Power BI, Project Lifecycle, Requirements Management, Sales, Software Engineering, Team Player, Technical/Engineering Design, eCommerce
Join Our Team in Aliso Viejo, CA as a Dynamics 365 CRM Expert
Are you passionate about transforming businesses with cutting-edge CRM solutions? We are seeking a talented individual to lead and innovate in Dynamics 365 CRM implementations. You will work closely with business stakeholders and executive leadership to design scalable, customer-centric solutions leveraging Dynamics 365 Customer Engagement, Power Platform, Customer Insights, and Microsoft Copilot capabilities. This is your chance to make a significant impact in a dynamic and collaborative environment.
Key Responsibilities
- Define end-to-end CRM solution architecture for Dynamics 365 CE implementations.
- Lead discovery workshops, requirement gathering sessions, and fit-gap analysis.
- Translate business requirements into scalable functional and solution designs.
- Create solution blueprints, architecture diagrams, and implementation roadmaps.
- Provide architectural governance throughout the project lifecycle.
Requirements
- Bachelor's or Master's degree in Computer Science, Information Systems, Business, or related field.
- 12 years of overall IT experience.
- 7 years of Dynamics CRM/D365 CE implementation experience.
- Minimum 3 full lifecycle Dynamics 365 CRM implementations.
- Strong expertise in D365 Sales, Marketing, and Customer Service.
- Strong understanding of CRM business processes and digital transformation initiatives.
Preferences
- Experience with Power Platform & AI, including Power Apps, Power Automate, and Power BI.
- Experience in integration patterns with ERP, Finance, HR, eCommerce, and third-party applications.
- Experience with Azure Integration Services, Logic Apps, and Service Bus.
Call to Action: If you are ready to take on this exciting challenge and drive business transformation through innovative CRM solutions, apply now and join our team in Aliso Viejo, CA!
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