Specialist, Inflight Innovation and Insights

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you.  As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life.  Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

• This role ensures that our Inflight technology systems are up to date and that our teams are knowledgeable when updates occur
• This individual will assist with supporting these initiatives and training the field team and stakeholders when updates occur
• This role is a part of the Inflight, Innovation and Delivery team within the Customer Experience-Flight group1-2 sentences about the role

What you'll do

As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced.  Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.

• Drive engagement, education, and procedures of various technology programs and initiatives
• Ensure documents and forms are updated or managed, related to Inflight Technology systems
• Supports tasks and delivery of items submitted through tech requests, system access adjustments, or other forms related to the Innovation and Delivery team
• Serves as go-to person for content updates
• Serves as a subject matter expert for workflows and support for power platforms
• Track monthly metrics used to brief leaders and make data-driven decisions

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

• Bachelor’s degree or equivalent experience/training
• 3+ years of relevant experience

Skills, Licenses & Certifications

• Exceptional consensus building, leadership, and communication skills
• Comfortable working independently in a high volume, operationally driven environment
• Proficient in Microsoft Office to include Word, Excel, Outlook, PowerPoint, etc
• Excellent interpersonal skills, including written and spoken presentation
• Understanding and knowledge of mobile solutions
• Effective organizational, project planning, and management skills
• Ability to work independently and as a member of a team with sound judgment
• Ability to be customer service-oriented and develop positive working relationships with external service providers as well as internal constituents
• Ability to work collaboratively with others to bring forward new ideas which increase efficiency, ensure adequate device inventory levels and policy compliance
• Ability to handle multiple assignments, complete projects on time and perform under pressure and respond to changing priorities

What you'll get

Feel free to take advantage of all that American Airlines has to offer: 

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Team Member Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world. 

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.