SUMMARY
Collaborates with departments College wide to provide end user support implementing solutions that meet business Enterprise Resource Planning (ERP) needs. Analyzes and evaluates College systems and applications; including but not limited to product upgrades, enhancements, system testing, new application implementation, integration, reporting and trouble shooting.
ESSENTIAL FUNCTIONS
Collaborates with business units to understand organizational and operational challenges to make suggestions on solutions to better meet business needs and eliminate roadblocks to success.
Reviews and evaluates product release information and schedules - creating and maintaining technical and training documentation as it relates to new features, changes, integrations and/or system enhancements.
Manages projects from start to finish, including developing application test plans, leading departments through testing/training and manages, schedules and plans resources to meet deadlines.
Evaluates help desk tickets for a range of system applications to analyze trends and recommend improvements to documentation, products and/or processes to enhance user experience and outcomes.
Performs other duties as assigned.