The Learning & Development Specialist-Technical supports the design and delivery of training programs for customer service and technical support teams.
Reporting to the L&D Supervisor, they facilitate onboarding, upskilling, and coaching, develop technical training materials, and ensure employees gain product knowledge and troubleshooting skills.
They analyze support data, partner with SMEs, and leverage AI tools to improve training effectiveness, troubleshoot issues, and enhance customer experience.
Qualifications include 3-5 years in technical support or training, strong technical aptitude, experience with CRM and knowledgebases, and excellent communication skills.
The role offers a hybrid work environment, competitive salary, and comprehensive benefits.