Specialist Oncology Clinical Ops - Cancer Center

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Job Type:

Regular

Scheduled Hours:

40

Why You’ll Love Working with St. Elizabeth Healthcare

At St. Elizabeth Healthcare, every role supports our mission to provide comprehensive and compassionate care to the communities we serve. For more than 160 years, St. Elizabeth Healthcare has been a trusted provider of quality care across Kentucky, Indiana, and Ohio. We’re guided by our mission to improve the health of the communities we serve and by our values of excellence, integrity, compassion, and teamwork. Our associates are the heart of everything we do.

 

Benefits That Support You

We invest in you — personally and professionally.

Enjoy:

- Competitive pay and comprehensive health coverage within the first 30 days.

- Generous paid time off and flexible work schedules

- Retirement savings with employer match

- Tuition reimbursement and professional development opportunities

- Wellness, mental health, and recognition programs

- Career advancement through mentorship and internal mobility

Job Summary:

St. Elizabeth Healthcare is hiring for a Specialist Oncology Clinical Ops for our Cancer Center.

Shift/Hours: Full Time, 40 hours/week, 1st shift 8:00A - 4:30P

Job Description:

The primary goals of this position are to serve as a physician liaison, facilitate effective communication with referring health care professionals, and ease access to system services, reporting of key statistics such as WRVUs, patient satisfaction scores, Epic proficiency, physician schedules, and productivity. Share information / promote utilization of Medical Staff resources and compliance. This position will serve to manage the physician practice operations of SEH Cancer Care. 

Physician Reporting:

• Conducts regular visits with physicians, serving as a resource for timely issue resolution and information sharing.
• Physician reporting to include but not limited to:
  • Worked RVUs
  • Productivity measures
  • Patient satisfaction scores
  • Associate engagement
  • Timely documentation/closing encounters
  • Timely charge entry

Provider Relations:

• Responsible for the relationships between the hospital, employed physician organization and community-based private practice physician groups.  Manage physician schedules.   
• Develop, promote and maintain professional relationships, both internally and externally.
• Design/implement efficient services, offer revenue enhancements, monitor expenses, benchmark, encourage service excellence and provide effective communications.
• Delegate and check daily assignments. Prioritize and delegate tasks and projects within the department. 
• Ensure physicians have tools required to carry out day to day operation
• Assures physicians are scheduled for and receive all education and training related to Epic upgrades/changes
• Enters providers’ Expense Reports in Workday

Administrative Support:

• Coordinates provider led symposiums
• Enters Cancer Center Directors’ Expense Reports in Workday
• Plan and execute provider collaboration events
• Physician Scorecards

Provider Scheduling:

• Creates yearly inpatient rounding schedule for both MDs and APRNs
• Enters rounding and call schedule into QGenda and maintains any changes
• Closes/Open EPIC templates according to rounding/call schedule
• Completes APRN timecards weekly ensuring accurate PTO entry

Provider Onboarding:

• Coordinate interview of APP and provider candidates
• Assist Medical Affairs with onboarding activities of new Medical Staff members including hospital tours and attendance at new provider meetings / events for all SEP employed and contracted providers
• Support credentialing activities. 
• Performs other duties as assigned.

Demonstrate respect, dignity, kindness and empathy in each encounter with all patients, families, visitors and other employees regardless of cultural background.

Qualifications:

Education, Credentials, Licenses:

• High school diploma

Specialized Knowledge: 

• Candidate must have strong oral and written communication skills, strong reporting skills and the ability to develop strong interpersonal relationships.
• Ability to be organized, self-directed, and multi-task in a busy environment.
• Proficient with Microsoft Office.

Kind and Length of Experience: 

• Five (5) years of experience in physician relations, network development, medical office, or a similar role in hospital marketing, medical affairs, or business development. 

FLSA Status:

Non-Exempt

Right Career. Right Here. If you're looking for the right careers in healthcare, the right place to be is at St. Elizabeth. Join us, and you'll take pride in the level of care we offer our community.