Specialist, Operations Administration (Fort Worth, TX, US)

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

•    This job is a member of the Operations Administration team within the Customer and Operational Excellence organization supporting Airports, Contact Centers, and Inflight Dining Operations. 
•    Responsible for the management of team members on various leaves of absences. Coaching and counseling team members and members of management regarding policies and procedures associated with Return-to-Work releases, Medical, Family, Maternity, Personal and On the Job Injury Leaves of Absences.
•    Apply structured planning and advanced analytics—including AI-driven methodologies—to optimize leave management and return to work processes, while driving continuous improvement through innovative, centralized strategies. This role empowers you to shape the future of operations administration at American Airlines through collaboration, best practices, and forward-thinking solutions.

What you'll do

•    Supports team members on all leaves of absences, including non-illness related leaves
•    Acts as Subject Matter Experts on questions regarding Return-to-Work releases, Medical, Family, Maternity, Personal and On the Job Injury Leaves
•    Point of contact for On-the-Job Injuries working with claim adjustors
•    Liaison between the Absence and Return Center and team members
•    Administers Return to Work releases, Medical, Family, Maternity, Personal and On the Job Injury Leaves and follow up with applicable documentation
•    Facilitates Reasonable Accommodation Requests in partnership with Human Resources
•    Initiates claims for disability with MetLife 
•    Fields incoming phone calls, emails and questions from team members and administrative team
•    Conducts investigations, responds to unemployment claims and attends hearings
•    Upholds a strong commitment to enhance both internal and external customer focus 
•    Provides support for APS requests and acts as liaison to the APS product owner
•    Works closely with Human Resources/Team Member Services to ensure understanding and proper application of policies and procedures
•    Maintains working relationship with the Union by following the terms of the collective bargaining agreement
•    Ensures enforcement of all company policies and guidelines while fostering a positive work environment
•    Some travel may be required

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

•    Bachelor’s degree in relevant field or equivalent experience/training
•    2 years of relevant work experience 

Preferred Qualifications- Education & Prior Job Experience

•    Leave of Absence experience 
•    Knowledge of American Airlines Attendance and Performance Policy and applicable applications 
•    Experience with labor relations or previously led a team in a Union environment

Skills, Licenses & Certifications

•    Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, Co-Pilot, etc.
•    Excellent interpersonal skills and change advocacy
•    Outstanding organization and time management skills
•    Excellent creative thinking and problem-solving skills
•    Ability to analyze and interpret complex documents and data 
•    Ability to effectively interact with team members at all levels within the organization
•    Ability to positively work in a fast-paced, ever-changing environment
•    Ability to concurrently manage multiple tasks and effectively handle shifting priorities in a dynamic work environment
•    Ability to fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
•    Applicable valid driver’s license as required by local authorities, if applicable
•    Ability to work extra hours when there are operational needs
•    Ability to work rotating shifts including weekends, holidays and days-off

What you'll get

Feel free to take advantage of all that American Airlines has to offer: 

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more. 
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Team Member Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.