Specialist, Order Management

Arhaus was founded in 1986 on a simple idea: Furniture and décor should be sustainably sourced, lovingly made, and built to last. Today, we partner with artisans around the world who share our vision, creating beautiful, heirloom-quality pieces that can be used-and loved-for generations.

Location: Corporate - Boston Heights

Description:

The Order Management Specialist is responsible for processing truck manifests based on the delivery. Constantly improving day-to-day transportation expense by manifesting the correct mix of product on each route. Provide the highest levels of customer satisfaction and production efficiencies, through meeting required deadlines and ensuring orders ship as planned.

Essential Duties & Responsibilities:

• Research orders in Storis.
• Update route tracker as work is completed.
• Participate in the weekly team meeting.
• Promptly respond to email inquiries.
• Process routes daily. Follow SOPs to determine order eligibility for shipping.
• Submission of 215s and acknowledgements to hubs, validate truck manifests.
• Complete Salesforce cases and assist with escalations.
• Communicate with stores and warehouse partners when impactful changes are made to routes or orders.
• Adapts to change quickly and easily and performs effectively during times of change; demonstrates the ability to multi-task and manages competing priorities effectively
• Demonstrate results in improving business performance through teamwork and communication
• Demonstrate strong oral, written and interpersonal skills
• Possess very strong organizational and prioritizing skills
• Builds respectful and effective working relationships; collaborates with others to achieve common goals
• Strives to meet or exceed the expectations of internal and external customer standards
• Demonstrates initiative by acting as a self-starter; focusing on having a high level of urgency which takes on increased responsibility to enhance one's contribution
• Displays a high degree of integrity, honesty and takes responsibility for one's own actions; shows consistency between words and actions

Requirements:

• Education: High school diploma; College degree preferred
• Years of experience: 1+ year experience with data entry/order processing
• Valid Driver's license preferred
• Computer proficiency: Working knowledge of computer programs, excel
• Understanding of general work practices in warehousing and distribution, including order processing, picking, and shipping processes and procedures.
• Dedicated to business and allow flexibility with work hours if necessary

Arhaus is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Arhaus is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Arhaus are based on business needs, job requirements, and individual qualifications, without regard to race, color, sex, sexual orientation, gender identity, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Arhaus will not tolerate discrimination or harassment based on any of these characteristics. Arhaus encourages applicants of all ages.

AI CODE OF CONDUCT

At Arhaus, we believe great hiring starts with authentic human connection. Throughout your candidate experience, you will be engaging with real recruiters, hiring managers, and interviewers who are focused on getting to know you, your experiences, skills, perspectives, and potential. We encourage candidates to use AI to support resume refinement, interview preparation, brainstorming, and communication. All application materials, assessments, and interview responses must accurately reflect your own experiences, qualifications, and capabilities. We ask that you participate in phone and virtual interviews without using AI to develop your responses. To protect the integrity of our hiring process and the confidentiality of information shared during interviews, candidates may not record, transcribe, or use AI-powered note-taking tools during interviews. We expect all candidates to participate in the hiring process with honesty and integrity. For take-home assignments or role-specific assessments where AI use is permitted, we request transparency on which specific tools were used and how the tools were used and expect an explanation of your approach, contributions, and decision-making.