Specialist, Parts Order Entry

At JBT Marel, what we do matters, we know that the contribution of our employees leads to the success of our business.

Our purpose is to transform the future of food; this guides our vision of being the global leader in food and beverage technology, by harnessing the full power of JBT Marel to partner with our customers and pioneer sustainable innovation.

Our values show who we are at our best. As we Create with Collaboration, Serve with Integrity, Grow with Excellence, and Advance with Innovation.

The Opportunity

JBT Marel is looking for a Parts Order Entry Specialist in US - Sabetha, KS.

Key Responsibilities:

• Coordinates and oversees customer support activities, ensuring timely and accurate handling of inquiries and requests, following established procedures.
• Coordinates service contracts, and follows up on service reports with involved parties.
• Provides guidance and support to junior coordinators and customer service representatives.
• Processes orders, returns, and service requests in accordance with company policies and guidelines.
• Maintains records of customer interactions and transactions in CRM systems.
• Communicates with customers to provide updates and resolve issues, escalating highly complex matters as needed.
• Participates in continuous improvement initiatives to enhance customer support processes.
• Implements standard operating procedures for customer support activities within their scope.
• Collaborates with internal teams to ensure timely resolution of customer issues and to ensure efficient customer support operations.
• Prepares and reviews reports on customer support performance and trends as directed.
• May identify additional sales and service opportunities.
• Ensures compliance with company policies, quality standards, and regulatory requirements.
• Supports training and development programs for customer support staff.

Why work at JBT ...

We are committed to our employees and provide development opportunities to allow you to be the best version of yourself as our colleague, with our customers and within communities.

We seek to understand and include diverse perspectives and cultures enjoying collaborative working across our global teams to deliver world-class projects.

We foster growth as we courage you to challenge yourself and others, staying curious and dreaming big as you feed your growth here at JBT Marel.

Benefits: JBT Marel offers benefits on day 1 of your employment. Including: Medical, Dental, life insurance, short-term and long-term disability, family leave, vision coverage, and a matched 401(k) plan.

Commitment to Diversity: Diversity, Equity, Inclusion, and Belonging is a fundamental value to JBT Marel and critical to our future success. A thoughtful, focused, and sustained effort to work towards our DEIB goals is not just a principled choice, but also a business imperative.

Equal Opportunity Employment:

JBT Marel provides equal employment opportunity to all employees and qualified applicants for employment. We will not tolerate any form of discrimination against any employee or applicant for employment because of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, citizenship, or any other characteristic protected by applicable federal, state, or local laws. At JBT Marel, we apply this policy to all our employment practices, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits, and training. We make hiring decisions based solely on qualifications, merit and business needs at the time. JBT Marel will reasonably accommodate applicants who need adjustments to participate in the application or interview process. If you require assistance or accommodation during the application process, please contact JBT Marel at 844-286-4524.