Your Success Profile

Who You Are

As a Specialist, Payments Operations, you will help ensure money moves safely, accurately, and reliably across Justworks.

You are responsible for executing critical payment workflows, but your role goes beyond following a process. You understand the work you are doing, recognize when something doesn't look right, and use the information and tools available to investigate issues and make thoughtful decisions. When a problem comes up, you take ownership and help see it through to resolution.

You are curious about how things work and how they could work better. You look for patterns, ask questions, and identify opportunities to improve the processes and tools you use every day. You are comfortable learning new technology, including automation and AI-enabled tools, and use them responsibly to make your work more accurate and efficient.

We're united by shared goals and shared motivations at Justworks. These are best summed up in our company values, which are reflected in our product and in our team. Read more here.

What You Will Work On

• Execute critical payment operations accurately and on time across payment processing, funds movement, reconciliations, exceptions, and other payment workflows.
• Investigate and resolve payment issues, using data, payments knowledge, and sound judgment to understand what happened, determine the right next step, and own issues through resolution.
• Protect our customers and Justworks by following established controls, recognizing potential risks or unusual activity, and escalating issues when appropriate.
• Help improve how Payments Operations works by identifying recurring problems, suggesting better ways of working, and providing feedback on processes, tools, and automation.
• Use and adopt new tools and ways of working, including automation and AI-enabled tools, to improve accuracy and efficiency while sharing what you learn with the team.

How You Will Work

As a Specialist, Payments Operations, how results are achieved is paramount for your success and ultimately result in our success as an organization. In this role, your foundational knowledge, skills, abilities and personal attributes are anchored in the following:

• Own the outcome. You take responsibility for your work, communicate when something is off track, and follow issues through to resolution.
• Execute with care. You understand that moving money comes with real financial and customer impact. You work accurately, follow controls, and pay attention to the details that matter.
• Use good judgment. You use the information available to make thoughtful decisions, know when you can resolve something independently, and recognize when an issue needs to be escalated.
• Be curious. You ask why things work the way they do, investigate problems rather than making assumptions, and look for patterns that can help the team improve.
• Embrace better ways of working. You learn and use new tools, including automation and AI, and look for opportunities to make your work simpler, safer, and more efficient.
• Work as a team. You communicate clearly, share what you learn, and work with teammates and partners to solve problems and deliver reliable outcomes.

In addition, all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for:

• Camaraderie - Day to day you can be seen working together toward a higher purpose. You like to have fun. You're an active listener, treat people respectfully, and have a strong desire to know and help others.
• Openness - Your default is to be open. You're willing to share information, understand other perspectives, and consider new possibilities. You're curious, ask open questions, and are receptive to thoughts and feedback from others.
• Grit - You demonstrate grit by having the courage to commit and persevere. You're committed, earnest, and dive in to get the job done well with a positive attitude.
• Integrity - Simply put, do what you say and say what you'll do. You're honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example. 
• Simplicity - Be like Einstein: "Everything should be made as simple as possible, but no simpler.

Qualifications

• 3+ years of experience in payments operations, banking, fintech, payroll, financial operations, or another detail-oriented operational environment.
• Familiarity with payment processing or money movement; experience with ACH, wires, RTP, or similar payment methods is a plus.
• Strong problem-solving skills and an ability to investigate issues, work through exceptions, and make thoughtful decisions.
• Comfortable working with data and learning new systems and technology, including automation and AI-enabled tools.
• Strong attention to detail and an understanding of the importance of accuracy and controls when working with financial transactions.
• Strong communication and organizational skills, with the ability to manage time-sensitive work and collaborate effectively with others.

The base wage range for this position based in our New York City Office is targeted at $36.30 to $39.93 per hour.

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