Specialist, Platform Innovation - Launch

Join Our Team in Detroit Metro, MI!

Are you passionate about transforming the restaurant industry with innovative technology? Join us at DoorDash, where you can make a significant impact by enhancing the merchant experience through our platform. We are seeking a dynamic individual to travel and onboard restaurants, ensuring they have a seamless and delightful experience with our products.

Key Responsibilities

• Engage directly with restaurant merchants to improve their experience on our platform.
• Develop and execute onboarding strategies to ensure a smooth merchant onboarding process.
• Conduct hands-on training for merchant staff on our platform and digital tools.
• Create training materials to support staff understanding and adoption.
• Oversee the implementation of digital ordering and SaaS tools.
• Identify opportunities for workflow improvements to maximize merchant revenue.
• Adapt quickly in an evolving work environment and contribute to shaping the company's direction.

Requirements

• Bachelor's degree or equivalent work experience.
• 5 years of experience in restaurant/bar management, customer support, or hospitality.
• Ability to complete tasks accurately and on time with superb attention to detail.
• Excellent customer support skills, both external and internal.
• Experience working cross-functionally with other departments.
• Proactive and detail-oriented mindset.
• Reliable vehicle and valid driver's license.

Preferences

• Spanish fluency is a plus.
• Intellectual curiosity and technical adeptness.
• Experience with POS systems during management tenure is beneficial.

Why You'll Love Working at DoorDash:

• Be part of a leadership-driven culture where everyone contributes to the company's vision.
• Engage in continuous learning to better serve our customers, merchants, and dashers.
• Join a collaborative team that drives innovation and achieves inspiring goals together.

Ready to join a fast-paced, innovative team in Detroit Metro, MI? Apply now to be part of our exciting journey!

Subject Line: Specialist, Platform Innovation - Launch Opportunity

By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at Privacy Policy - Abacus.