Specialist, Quality

ArchWell Health is a new, innovative healthcare provider devoted to improving the lives of our senior members. We deliver best-in-class care at comfortable, accessible neighborhood clinics where seniors can feel at home and become part of a vibrant, wellness-focused community. Our members experience greater continuity of care, as well as the comfort of knowing they will be treated with respect by people who genuinely care about them, their families, and their communities.

Job Summary:

ArchWell Health's Quality Specialist will be an integral part of the central services team. The Quality Specialist is responsible for the monitoring and pursuit of CMS STARS HEDIS measures, conducting central patient outreach calls, and partnering with market leaders for strategy and data sharing. This role will interconnect with operations, patient care teams and ArchWell Health members. This role will work across many payors over multiple markets and states in an outpatient senior-focused primary care setting.

Duties/Responsibilities:

Conduct enterprise and local strategies and initiatives for closing STARS gapsMedical record review for HEDIS and HEDIS-like measures (Focus On Care)Over-read of medical recordsPerform central patient outreach callsMeet regularly with Quality Leaders and Market Leaders to discuss any roadblocks, month to month progress and strategize center focused initiativesBuild relationships and collaborate with the Pharmacy team and market leadership to ensure maximizing efforts when outreaching to patient for multiple STARS gapsSubmit supplemental data to Health Plans as needed on a regular cadenceAdditional responsibilities and duties as assigned

Required Skills/Abilities:

Working knowledge of ICD-10, CPT, and HCPCS codes preferredProficient with Microsoft Office Suite products including Word, Excel, Power Point, and Outlook, and TeamsWillingness and ability to travel for on-site clinical education on occasionDemonstrated team building skillsExcellent presentation, verbal, and written communication skillsAbility to exercise use of independent judgementSensitivity to the diverse needs of culturally diverse staff, patients, and communitiesMaintains HIPAA standards and confidentiality of protected health information; reports critical incidents immediatelyEmbodies and serves as a role model of ArchWell Health's Values:

Be compassionateStrive for excellenceEarn trustShow respectStay resilientAlways do the right thing

Education and Experience:

Associate degree or equivalent preferredCertified Medical Assistant (CMA) or Registered Medical Assistant (RMA) credentials preferredExperience with the CMS STARS program (HEDIS) preferredExperience with Electronic Medical Records, eClnicalWorks preferred

ArchWell Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to their race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected classification.