Specialist, R1 Help Desk Support

ReturnPro is looking for a team-oriented, driven, and energetic Help Desk Specialist. The Help Desk Specialist will be a primary liaison between our clients and our development teams. The Help Desk Specialist will be expected to learn our proprietary software and the operations that utilize it to assist in configuring, troubleshooting, and supporting clients. This role will also be responsible for documenting issues and feature requests through Slack and ticketing software while maintaining communication to our development team and the client about those requests.

Primary Responsibilities/Essential Functions

This job description in no way states or implies that these are the only duties to be performed by the

teammate occupying this position.

• Act as the primary point of contact between clients and development team

• Collaborate with implementation team and clients to train and support users

• Assist clients with setup, configuration, and troubleshooting of programs

• Assist SOP team in providing best practices for processes

• Creating and maintaining Tickets for software bugs, tasks, and feature requests

• Ensuring that support SLAs are met with clients