Communication Skills, Cross-Functional, Customer Relations, Customer Relationship Management (CRM) Systems, Customer Support/Service, Customer/Client Research, Detail Oriented, Establish Priorities, Maintenance Services, Organizational Skills, Presentation/Verbal Skills, Record Keeping, Team Player, Time Management, Training/Teaching, Writing Skills
Location: Must reside within 30 miles of Irving, TX office for consideration, although the role is anticipated to be 100% remote.
Duration: 6 Months
Job Description:
Duties:
The primary responsibility of the role is to support client’s Research Engagement Services team with the timely processing of internal and external email volume. Additional responsibilities include service request creation and routing of requests to the appropriate internal teams.
The hours for this position are 8am to 5pm ET or 10am to 7pm ET
Key responsibilities include:
Monitoring assigned email boxes and promptly processing emails into client’s CRM database during working hours.
Creating Service Requests (SRs) in client’s CRM system as the requests are received.
Monitoring a general queue for SRs and promptly routing them to the appropriate teams.
Provide training and shadowing for new associates in this role.
Maintaining a record of emails processed
On a typical day you will:
Experience an upbeat, positive culture. Teamwork, integrity, objectivity, and a client focused mindset are central to our values.
Work with teammates and build strong working relationships with the client Research & Advisory Expert community.
Receive unlimited access to all client research content.
Skills:
Excellent written and verbal communication skills
Ability to provide world-class service by engaging directly with internal partners and clients
Strong customer service mindset
Strong time management and organizational skills
Ability to prioritize tasks effectively
Attention to detail
Ability to use problem solving skills to highlight urgent issues, when needed.
Ability to learn new systems and tools quickly
Ability to work independently and as part of a team
Ability to work with cross functional teams
Preferred: Prior work experience in customer service
Preferred: Experience working across multiple time zones
Education: Bachelor's degreee
eTeam Inc.
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