Job Description
Title: Specialist, Research Engagement Services I
Location: Must reside within 30 miles of Irving, TX office for consideration, although the role is anticipated to be 100% remote.
Duration: 6 Months
Location: Must reside within 30 miles of Irving, TX office for consideration, although the role is anticipated to be 100% remote.
Duration: 6 Months
Job Description:Duties: The primary responsibility of the role is to support client’s Research Engagement Services team with the timely processing of internal and external email volume. Additional responsibilities include service request creation and routing of requests to the appropriate internal teams.The hours for this position are 8am to 5pm ET or 10am to 7pm ET Key responsibilities include:Monitoring assigned email boxes and promptly processing emails into client’s CRM database during working hours.Creating Service Requests (SRs) in client’s CRM system as the requests are received.Monitoring a general queue for SRs and promptly routing them to the appropriate teams.Provide training and shadowing for new associates in this role.Maintaining a record of emails processed On a typical day you will:Experience an upbeat, positive culture. Teamwork, integrity, objectivity, and a client focused mindset are central to our values.Work with teammates and build strong working relationships with the client Research & Advisory Expert community.Receive unlimited access to all client research content.Skills:Excellent written and verbal communication skillsAbility to provide world-class service by engaging directly with internal partners and clientsStrong customer service mindsetStrong time management and organizational skillsAbility to prioritize tasks effectivelyAttention to detailAbility to use problem solving skills to highlight urgent issues, when needed.Ability to learn new systems and tools quicklyAbility to work independently and as part of a teamAbility to work with cross functional teamsPreferred: Prior work experience in customer servicePreferred: Experience working across multiple time zonesEducation: Bachelor's degreeNumbers & Facts
| Location | Fort Myers, FL (Remote) |
| Industry | Other/Not Classified |
| Company Size | 100 to 499 employees |
| Year Founded | 1998 |
| Website | www.eteaminc.com |
About Company
Looking for a great job? Join eTeam. We’re looking for talented staffing professionals to join our staff. We also provide contract assignments and full-time jobs at Fortune 2000 Companies. We’ve been named one of the best companies to work for by Staffing Industry Analysts and New Jersey Business.
Skills
- Communication Skillsunmatched
- Cross-Functionalunmatched
- Customer Relationsunmatched
- Customer Relationship Management (CRM) Systemsunmatched
- Customer Support/Serviceunmatched
- Customer/Client Researchunmatched
- Detail Orientedunmatched
- Establish Prioritiesunmatched
- Maintenance Servicesunmatched
- Organizational Skillsunmatched
- Presentation/Verbal Skillsunmatched
- Record Keepingunmatched
- Team Playerunmatched
- Time Managementunmatched
- Training/Teachingunmatched
- Writing Skillsunmatched
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