This is an evergreen requisition. We continuously accept applications for this role to build a strong candidate pipeline. Openings may not be immediately available and qualified candidates will be contacted as positions become available.
Position Functions
• Receive document and resolve incoming driver-reported maintenance issues. • Triage over-the-road breakdowns to identify the safest and most efficient resolution. • Make safe and cost-effective decisions to facilitate quick repairs to maximize equipment utilization. • Receive management approval for repair expenditures as needed. • Quickly escalate more complex repair issues to appropriate team members. • Secure service for road repairs. • Respond to after-hours calls as needed. • Assist drivers in all breakdown situations locally and OTR. • Set up road calls and direct drivers to authorized repair facilities. • Ensure all DOT FMCSA regulations, local state, and internal company procedures and standards are followed. • Follow-up regarding repair completion and payment as needed. • Maintain working knowledge of DOT and company safety regulations. • Build familiarity with mechanical terminology, standard repair times and costs, and the technical platforms and systems used in daily operations. • Stay current on incoming emails, respond promptly and professionally to drivers, vendors, and internal partners. • Communicate clearly and accurately via phone, email, and vendor portals. • Develop strong awareness of U.S. geography, terminal locations, and relevant local and state regulations. • Document all maintenance events thoroughly and accurately in company systems. • Review repair estimates and negotiate when necessary to ensure cost control and proper repair decisions. • Enter accurate data documentation that is needed by the maintenance department as well as supporting teams such as Parts and Warranty that work based off your notes. • Participate in ongoing training, coaching, and one-on-one feedback sessions, accept constructive criticism, and apply it to improve performance. • Perform other duties as assigned.
Collaboration and Communication
Collaborate in-person with all levels of the organization to harness collective intelligence of the workforce. Attend all in-person meetings and trainings on recent developments, goals, and objectives. Participate in such discussions by offering input and advice.
Regularly engage remotely and in-person with customers and potential customers to establish rapport, open communication, and expectations. Perform other duties as requested by leadership.