Specialist, Sales Support III

At JBT Marel, what we do matters,we know that the contribution of our employees leads to the success of our business.

Our purpose is to transform the future of food; this guides our vision of being the global leader in food and beverage technology, by harnessing the full power of JBT Marel to partner with our customers and pioneer sustainable innovation.

Our values show who we are at our best. As we Create with Collaboration, Serve with Integrity, Grow with Excellence, and Advance with Innovation.

You will report to the Head of Sales and Service

The Opportunity

We are looking for a Specialist, Sales Support at JBT Marel. The Specialist, Sales Support III drives customer experience supporting the sales of services, service contracts, spare parts, and upgrade solutions to achieve revenue and profitability targets. Being a trusted advisor, you will build customer relationships, understands operational needs, and provide value‑adding recommendations that enhance uptime, performance, and total cost of ownership.

Main Responsibilities:

• You will be the customer advocate and trusted advisor for the customer in their focus market
• You will need to have experience in a meat packing facility, with exposure to sales support, operations, or customer coordination.
• Increase customer relationships by building trust through frequent customer visits and communications
• Meet the agreed financial targets through proactive sales of parts, service solutions and service agreements
• Analyze customer performance and needs, identify opportunities and translate this into proposals of solutions for the customer
• You will work together with CSC, SPC, SCC, SAM, SKAM (if applicable) and Sales (equipment) to manage the business with the customer and increase customer satisfaction
• Facilitate good relationships with industries and product experts and guide cross border
• Draw up the tactical and operational plans for the customers
• Support development of regional operational plan
• Analyze customer, market and competitor data and translate this information into valuable feedback for the service organization and other relevant responsibilities within JBT Marel
• Manage pipeline of opportunities, their status, and follow up activities, as it relates to customers
• Maintain customer focus to ensure outstanding customer experience, thus securing our goals for growth, sales, and profit and efficient service delivery and use
• Monitor customer satisfaction and implement relevant actions and communications
• Monitor any escalation process for customers

Abilities

• Sales and negotiation skills.
• Experience establishing communication and engagement with prospects and ability to work in a multi-discipline team environment.
• A naturally person with a profound ability to work with customers and teams alike.
• A sound knowledge of systematic maintenance principles and how they are translated into value adding service solutions.
• Experience digging into prospects' pain points and validating the issues they're facing with the clients.
• Understanding of customer experience scores, and be Experience contributing to the ongoing development of sales processes to our organization and react accordingly
• A customer and service minded individual, who Experience balancing multiple sales opportunities and achieve agreed goals.

Qualifications:

• Degree in Engineering or Business Administration or similar preferred, bachelor's degree
• Sales of services or capital goods, with minimum experience in this or similar position (2 years). Preferably experience from the industry
• Experience with and comfort working in a multicultural, multi-discipline organization

Travel & Location

• You will be onsite and travel up to 50% of the time. Travel frequently within the region, and internationally.

Why work at JBT Marel

We are committed to our employees and will provide you with development and opportunities to allow you to be the best version of yourself at work, at home, and in your community.

We encourage development - ensuring new experiences and challenges at JBT Marel to feed your growth!

Benefits: JBT Corporation offers benefits on day 1 of your employment. Including: Medical, Dental, life insurance, short-term and long-term disability, family leave, vision coverage, and a matched 401(k) plan.

Commitment to Diversity: Diversity, Equity, Inclusion, and Belonging is a fundamental value to JBT Marel and critical to our future success. A thoughtful, focused, and sustained effort to work towards our DEIB goals is not just a principled choice, but also a business imperative.

Use of Technology in Our Hiring Process

JBT Marel uses technology-assisted tools, including artificial intelligence (AI), to support the review of applications.

These tools help our recruiting teams identify skills and experience relevant to the role based on job-related criteria.

All applications are reviewed by people, and AI is not used to make hiring decisions independently. We are committed to fair, consistent and inclusive hiring practices globally.

Equal Opportunity Employment:

JBT Marel provides equal employment opportunity to all employees and qualified applicants for employment. We will not tolerate any form of discrimination against any employee or applicant for employment because of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, citizenship, or any other characteristic protected by applicable federal, state, or local laws. At JBT Marel, we apply this policy to all our employment practices, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits, and training. We make hiring decisions based solely on qualifications, merit and business needs at the time. JBT Marel will reasonably accommodate applicants who need adjustments to participate in the application or interview process. If you require assistance or accommodation during the application process, pleasecontact JBT Marel at 844-286-4524. 

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