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Specialist - Student Success (Full-Time Temporary)

South Texas College

McAllen, Texas

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JOB DETAILS
SKILLS
Brochures, Case Management, Communication Skills, Computer Skills, Detail Oriented, Educational Accreditation, Educational Technology, English Language, Environmental Research, Establish Priorities, Financial Aid, Higher Education, Internet Research, Internet Technology, Interpersonal Skills, Learning Management System (LMS), Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft PowerPoint, Microsoft Windows Operating System, Microsoft Word, Multilingual, Multitasking, Online Courses, Reporting Skills, Research Skills, Risk, Spanish Language, Student Services, Test Plan/Schedule, Training/Teaching, Writing Skills
LOCATION
McAllen, Texas
POSTED
4 days ago
Special Instructions

Dear Applicant,

The South Texas College Office of Human Resources will not be held responsible for redacting any confidential or sensitive information from the documents that you attach to your application. Confidential and sensitive information include the following:
  • Social Security Number
  • Date of Birth
  • Age
  • Citizenship Status
  • Gender
  • Ethnicity/Race
  • Marital Status
  • Applicant Photos
* A redaction guide can be found by clicking here.

Please make sure that you omit this information from your application prior to submission. We are advising you that the Office of Human Resources will be forwarding your application to the hiring department as per your submission.

Transcripts
Transcripts must be from an institution accredited by an accrediting agency recognized by the U.S. Department of Education or the Council for Higher Education Accreditation (CHEA).

Foreign transcripts
Applicants submitting employment applications with foreign transcripts must provide transcript equivalency documentation from an approved evaluation service. The evaluation service must be a member of the National Association of Credential Evaluation Services (NACES). The evaluation service links on the following site are provided by South Texas College for your convenience but are not affiliated with South Texas College: NACES Members

Job Description

Department: Continuing Education and Workforce Development

Schedule: Monday - Thursday: 11:00 AM - 8:00 PM; Friday - Regular Schedule

General Statement of Job

The Student Success Specialist provides support for the Continuing Education and Workforce Development departmental student success initiatives. Assists students who enroll in continuing education courses. Provides information to prospective continuing education students regarding the non-credit to credit pathway programs and guides them through the admission, financial aid and registration processes. Tracks and monitors student progress through case management. Supports trainer requests to contact students who are not participating.

Specific Duties and Responsibilities

Essential Functions:
  • Implements Continuing Education and Workforce Development departmental student success initiatives.
  • Assists students who are enrolled in continuing education courses.
  • Provides information to prospective continuing education students regarding the non-credit to credit pathway programs and guides them through the admission, financial aid and registration processes.
  • Supports trainer requests to contact students who are not participating.
  • Tracks and monitors students' progress through case management, including meeting with at risk students to monitor and ensure their success.
  • Develops targeted reports for the department to monitor student progress.
  • Assists with recruitment for continuing education pathway programs through presentations.
  • Reviews applicants for eligibility and acceptance into pathway programs.
  • Meets with at risk students to develop improvement and completion plan.
  • Develops and maintains brochures and handouts, to provide accurate information to students.
  • Assists with orientation events and assists incoming continuing education students with the registration process.
  • Submits weekly reports to the Program Developer and Manager.
  • Maintains familiarity with the College's programs, policies, procedures, academic standards, admissions process, entrance tests, degree plans, courses and curriculum.
  • Travels throughout the college district, as needed.
  • Performs other duties as assigned.

Required Education and Experience
  • Bachelor's Degree required.
  • At least two (2) years of experience in advising, registration, financial aid, counseling, or student services in a higher education institution, preferred.
  • Experience in case management, preferred.

Required Knowledge, Skills and Abilities
  • Excellent oral, written, and interpersonal communication skills.
  • Strong computer skills with knowledge of Microsoft Office including, but not limited to, Word, Excel, PowerPoint, and Outlook, the Windows environment, and internet research skills.
  • Knowledge and experience with Learning Management Systems (LMS).
  • Knowledge of instructional technology for online courses.
  • Knowledge of Degree Works and/or other online advisement tools.
  • Bilingual (English/Spanish).
  • Ability to prioritize, organize, and complete multiple tasks with attention to detail, wi

About the Company

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South Texas College

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