Specialist, Technical Operations - National Geographic

Job Summary:

The Specialist, Technical Operations role supports media operations, content preparation, and distribution activities for internal and external stakeholders across productions, marketing, communications, technical and events teams. Responsibilities include processing work orders, organizing media assets, supporting content delivery through approved platforms, assisting users with technical requests, and maintaining accurate operational records. This role works within established processes and collaborates with technical and operational teams to ensure the timely and accurate delivery of media content while maintaining quality, confidentiality, and service standards.

Responsibilities

• Process internal requests and resources within internal systems for work orders, post- production schedule management, and adjust for 3rd parties inquires.
• Troubleshoot technical requests on the fly to support departments for program duplication needs & distribution.
• Onboard and support requests in the MediaSilo/screening sites.
• Work with high profile content that will be distributed across internal and external teams.
• Maintain on time delivery of priority materials from the Event tracker.
• Assist Corp. Communications for full staffing events requiring the A/V team expertise.
• Oversee the organization and tracking of audio/video equipment through equipment check-in/check-out and inventory control processes, ensuring camera systems and related gear are operational, production-ready, and accurately accounted for

Basic Qualifications

• Minimum 3 years of experience in media operations, content distribution, post-production, mastering, or other event/distribution-related functions.
• Strong organizational, communication, and customer-service skills.
• Experience working with digital media assets and content delivery systems.
• Must have a good understanding of the motion picture post-production process (asset creation, versioning and QC) and technical delivery requirements (codec, aspect ratios and audio layouts); in addition to localization, documentation and captions.
• Demonstrated experience maintaining and tracking audio/video production equipment, including cameras, microphones, tripods, batteries, chargers, and SD cards, with proficiency using Airtable or similar inventory management systems to ensure equipment readiness and accountability.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.

Preferred Qualifications

• Experience with MediaSilo, PIX, Frame.io, Aspera, Airtable, or similar systems.
• Knowledge of media workflows, file formats, and digital asset management practices.
• Experience supporting media distribution, content operations, or post-production teams.

Required Education

• Bachelor's Degree or equivalent experience required

Preferred Skills

• MS Office Suite
• Wonderland, Elements or Media Asset Library Experience
• Scheduling Systems (Scheduall/Mediapulse)
• Airtable
• Aspera/ Mounted Drives
• Smartsheet

The hiring range for this position in Washington, DC is $59,600 to $79,800 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.

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About National Geographic:

National Geographic Partners LLC (NGP), a joint venture between Disney and the National Geographic Society, is committed to bringing the world premium science, adventure and exploration content across an unrivaled portfolio of media assets. NGP combines the global National Geographic television channels (National Geographic Channel, Nat Geo WILD, Nat Geo MUNDO, Nat Geo PEOPLE) with National Geographic's media and consumer-oriented assets, including National Geographic magazines; National Geographic studios; related digital and social media platforms; books; maps; children's media; and ancillary activities that include travel, global experiences and events, archival sales, licensing and e-commerce businesses. Furthering knowledge and understanding of our world has been the core purpose of National Geographic for 131 years, and now we are committed to going deeper, pushing boundaries, going further for our consumers … and reaching millions of people around the world in 172 countries and 43 languages every month as we do it. NGP returns 27 percent of our proceeds to the nonprofit National Geographic Society to fund work in the areas of science, exploration, conservation and education.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney's stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with National Geographic Partners PAY SVC, which is part of a business we call National Geographic.

National Geographic Partners PAY SVC is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, age, marital status, military or veteran status, medical condition, genetic information or disability, or any other basis prohibited by federal, state or local law. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.

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