About this Position
Posting Detail Information
Position Number HR0774 Position Title Specialist, Technical Support Job Type Staff FT/PT Part-Time Employee Class Description C3-Staff PT (ed. support) General Position Description
Provides technology services and remote support to students, faculty, staff and administrators as a member of the Office of Information Technology (OIT). This includes administering desktop and classroom technology support, event support, LAN/network administration, and first- level and second-level problem resolution. Maintains and manages personal computers, peripherals devices, instructional equipment, computer laboratories, and administrative and instructional software.
Flexible Work Arrangement Fully Remote: Employee performs all job duties off-site, typically at home or another suitable location. When possible, the fully remote employee may occasionally be required to work on site with advance notice. Grade 2023 Exemption Status Non-Exempt Posting Number S3971P Location(s) Orlando, FL 32811 - West Campus Proposed Work Schedule (Please note hours subject to change based on business needs)
Monday through Thursday, from 11:15 a.m. to 6:00 p.m.
Number of Vacancies 1 Posting Start Date 07/08/2026 Posting End Date 07/16/2026 Open Until Filled No Quicklink for Posting https://valenciacollege.peopleadmin.com/postings/43088
Posting Detail Information
Temporary Position (Temp or Grant Funded) Details Salary Range $19.93
Essential Job Functions
Description of Job Function
Receives and documents technical support requests from classrooms, departments and site users, providing timely assistance for PCs, laptops, printers, peripheral equipment, networks and servers with clear communication across all service channels.
Virtually troubleshoots, diagnoses, and resolves first- and second-level hardware, software and network connectivity issues escalating complex problems to the OIT department or vendors for timely resolution.
Maintains clear and accurate documentation on actions taken in problem, request, and resolution logs. Maintains and distributes user request forms, training manuals and related documentation.
Installs, configures, and maintains software, PCs, laptops, printers, hardware, peripherals, and instructional equipment, ensuring network connectivity across the college-wide infrastructure and accurate inventory records.
Diagnose hardware malfunctions, and coordinates major repair of hardware with users, other college staff and/or outside vendors as needed.
Trains, advises and assists students, faculty, and staff in the operation and use of computers and related platforms, equipment and software and prepares and maintains procedural manuals, FAQs, OIT web pages and technical documentation as required.
Responds to requests for customer account creation and access privileges; assists with coordinating and supporting port patching, cabling and other LAN/WAN duties; and maintains hardware, software, and asset records to ensure reliable technology operations across the college.
Prepares clear, accurate, and comprehensive hardware and software specifications and purchase requisitions within assigned areas of responsibility, while also developing regular status reports and special project updates-to ensure effective tracking and communication of technology operations.
Serves as liaison to college offices, committees and OIT division personnel as required, providing troubleshooting and hands-on support as needed, while delivering virtual assistance college wide.
Continuously enhances job knowledge through educational opportunities, professional publications, personal networks and active participation in professional organizations, while engaging in college-wide escalation and communication channels to ensure timely, responsive, and effective information sharing.
Performs other related duties as assigned.
Qualifications
Drivers License Requirement
Drivers License Requirement Not Applicable
Required Qualifications
Required Minimum Education High school diploma or general education degree (GED). Required Field of Study
Completion of specialized computer support courses.
Other Required Qualifications
Two (2) year of experience related to the essential job functions required.
Required License/Certification
Preferred Qualifications
Preferred Education & Field of Study Preferred Type of Experience
Experience with developing and following change management procedures and guidelines.
Preferred Licenses/Certification
Knowledge, Skills and Abilities
Knowledge, Skills and Abilities
a. Basic principles and practices of computer platform and network operating systems.
b. Installation and configuration of hardware, software and network connectivity.
c. Troubleshooting and resolving hardware and software problems, including device errors and failures.
d. Standard software packages, including word processing, spreadsheet, presentation, graphics and database programs.
e. Help desk functions, policies and procedures.
f. Research techniques, methods and procedures.
g. Storage and inventorying of hardware, software and instructional media.
Ability to communicate effectively interpersonally, orally, and in writing.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Strong troubleshooting skills and ability to effectively resolve or escalate issues to management or vendor support areas as necessary.
Ability to meet deadlines and to achieve and maintain expected productivity levels.
Ability to learn new technologies, systems and software and adapt to change on an ongoing basis.
Working Conditions
General Working Conditions
This job primarily operates in a professional office environment. The employee will routinely operate standard office equipment including but not limited to computers, keyboards, mouse, phones, photocopiers, printers, scanners, filing cabinets and fax machines. While performing the duties of this job, the noise level in the work environment is usually quiet to moderate.
Typical physical competencies include but are not limited to frequently remaining stationary, moving, reaching, positioning self and occasionally ascending/descending, lifting/moving objects weighing between 5-15 pounds. This job also entails frequently communicating, discerning and exchanging information, detecting and perceiving objects up close, at a distance, and the ability to adjust focus. Cognitive abilities include but are not limited to frequently using discretion, judgment, reasoning, memory, learning, maintaining confidentiality, comprehension, problem solving, and decision-making.
The typical work environment, physical and cognitive demands listed above are representative of those that must be met by an employee to successfully perform the essential functions of this job. The College has a process to identify and make available reasonable accommodations to enable individuals with disabilities to perform the essential functions.
Job specific working conditions Job Specific Designation
Supplemental Questions
Required fields are indicated with an asterisk (*).
Documents Needed to Apply
Required Documents
Optional Documents
The winner of the inaugural Aspen Prize for Community College Excellence, Valencia College is one of the largest community colleges in Florida, teaching more than 73,000 students annually.
But it's our quality of education, not size, that truly makes us great. Our Honors program is viewed by the National Collegiate and Southern Regional Honors Council as one of the exemplary programs in the nation. The Orlando Sentinel dubbed our fine-arts faculty one of the best in the region, and director Steven Spielberg called our film program one of the best anywhere. But the opinions that matter most are those of our students, and 92 percent say we met or exceeded their expectations on overall quality of education.
We strive to ensure that equal access to higher education belongs to everyone, because the future does, too.
We stand in the gap between what is and what can be. We pave a path to true potential. Whether it’s helping students land a dream job or continue on to the university of their dreams, we do everything in our power to make that possible for each and every one of our students.
Recognized as one of “The Great Colleges to Work For” by the Chronicle of Higher Education, we understand the importance of fostering a collaborative environment that encourages teamwork, creativity and the achievement of a true work/life balance.
At Valencia College, it’s more than just a job. We’re committed to helping our students reach their full potential by providing them with the right opportunities, the right tools and the right support. And that begins with recruiting the right talent.
We seek leaders. Inspirers. Motivators. Educational enthusiasts, passionate optimists and experienced realists. Individuals who not only believe in our students, but will help our students believe in themselves.
Valencia College has six campuses as well as a School of Public Safety, an Advanced Manufacturing Training Center and a District Office, all conveniently located throughout Central Florida and easily accessible by local freeways, expressways, and surface streets. But the convenient commute is just part of the appeal. With beautiful year-round weather, endless entertainment and dining options, and world-famous attractions, there's no shortage of incredible ways to spend your spare time.