Specialist - Technology

Special Instructions

Dear Applicant,

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Please make sure that you omit this information from your application prior to submission. We are advising you that the Office of Human Resources will be forwarding your application to the hiring department as per your submission.

Transcripts
Transcripts must be from an institution accredited by an accrediting agency recognized by the U.S. Department of Education or the Council for Higher Education Accreditation (CHEA).

Foreign transcripts
Applicants submitting employment applications with foreign transcripts must provide transcript equivalency documentation from an approved evaluation service. The evaluation service must be a member of the National Association of Credential Evaluation Services (NACES). The evaluation service links on the following site are provided by South Texas College for your convenience but are not affiliated with South Texas College: NACES Members

Job Description

Department: Learning Commons and Open Labs

General Statement of Job

The Technology Specialist assists in the day-to-day operations in the Learning Commons and Open Labs; assists students, monitors lab facilities, and implements lab guidelines to maintain a professional environment that is conducive to learning at all times. The Technology Specialist works collaboratively with supervisors to implement software and hardware upgrades, submits detailed attendance reports, and communicates issues of concern to the Director of Learning Commons and Open Labs and/or designee.

Specific Duties and Responsibilities

Essential Functions:

• Assists students in the use of multimedia equipment and software.
• Provides and promotes excellent customer service.
• Assists students with user ID and password reset.
• Assists in overseeing the Learning Commons and Open Labs operations.
• Maintains proper operation of lab equipment, and reports/documents relevant matters to Director and/or designee.
• Assists with supervision of staff and implementation of guidelines.
• Addresses student complaints and concerns to Director and/or designee.
• Performs routine and assigned activities, working collaboratively with supervisors, in the Learning Commons and Open Labs.
• Assists in developing marketing materials using graphic design software to develop flyers, banners, brochures, digital media and posters to promote services at the Learning Commons and Open Labs.
• Develops professional development training for staff.
• Prepares weekly and monthly lab attendance reports utilizing attendance software.
• Distributes interdepartmental mail and sensitive documents.
• Recommends supplies, computers, and equipment.
• Updates inventory utilizing specialized software.
• Collaborates with supervisors and Information Technology personnel to maintain equipment and software.
• Maintains lab facilities and submits service tickets to appropriate departments.
• Secures and provides maintenance to the assigned area(s) including furniture, equipment, supplies and peripherals.
• Performs other duties as assigned.

Required Education and Experience

• Associate's Degree required; Bachelor's Degree preferred.
• At least one (1) year of experience in computer lab setting or related area, preferred.
• Experience in an educational setting, preferred.

Required Knowledge, Skills and Abilities

• Excellent oral, written and interpersonal communication skills.
• Strong computer skills with knowledge of Microsoft Office including, but not limited to, Word, Excel, PowerPoint, and Outlook, the Windows environment, and internet research skills.
• Knowledge of operation and maintenance of personal computers, and multimedia software and other audio-visual and presentational technology.
• Proficient in the use of Autodesk, Creative Cloud (Photoshop, InDesign Adobe Premier, etc.), and statistical software.
• Ability to prioritize, organize, and complete multiple tasks with attention to detail, within stated deadlines.
• Ability to work independently as well as a team player within department and with othe