Specialist, Vendor Ops

Overall Job Summary

The Vendor Operations Specialist serves as the primary liaison between the SSC and Distribution Center partners, communicating important information and quickly driving resolution of problems to ensure the efficient flow of product through the supply chain. This position owns the maintenance of and team member training on all DC issue resolution processes. Finally, the Vendor Operations Specialist is responsible for maintaining the schedule in SAP that drives the timing and frequency of DC to store replenishment.

Essential Duties and Responsibilities (Min 5%)

• Serves as a primary communications liaison between DCs and SSC via standard communication templates. Build strong relationships between Logistics, Supply Chain Planning, Inventory Management and Merchandising.
• Coordinate resolution of issues relating to load refusals, UPCs, PO or SKU variances, damages, ASNs, shipment errors, buy backs, stop sales etc. via the Troubles process and Logistics PnR mailbox within required SLA
• Maintain and update the DC/Store replenishment schedule in SAP.
• Maintain and update SOPs and training documentation relevant to the resolution of issues on the DC receiving dock
• Administer and complete weekly reporting. Load Feedback Survey, Troubles resolution reporting, etc
• Onboard new suppliers by communicating supply chain requirements
• Facilitate DC training through multiple mediums, ie. Vendor Operations Forum (email) and Monthly Variance Call (Teams call), and train new TSC Supply Chain and Inventory Management team members
• Serve as a backup to Vendor Ops Coordinator to assist with Dispute and Audit resolution within SLA

Required Qualifications

Experience: 2-4 years' experience within a supply chain function or vendor compliance, and in a retail environment preferred.

Education: Bachelor's degree in business, supply chain, or any related field preferred. Any combination of education and experience will be considered.

Preferred knowledge, skills or abilities

• Strong and demonstrated analytical, communication and leadership skills.
• Proficient with spreadsheets and Microsoft Office products.
• Capable of solving complex problems.
• Able to maintain credibility, at all levels of management and throughout the organization.

Working Conditions

• Normal office working conditions
• Repetitive wrist, hand or finger movement

Physical Requirements

• Sitting
• Standing (not walking)
• Walking
• Lifting up to 10 pounds
• Lifting up to 20 pounds
• Reaching overhead
• Kneeling/Stooping/Bending

Disclaimer

This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. A team member should perform all duties as assigned by his/ her supervisor.

Company Info

At Tractor Supply and Petsense by Tractor Supply, our Team Members are the heart of our success. Their dedication, passion, and hard work drive everything we do, and we are committed to supporting them with a comprehensive and accessible total reward package. We understand the evolving needs of our Team Members and their families, and we strive to offer meaningful, competitive, and sustainable benefits that support their well-being today and in the future.

Our benefits extend beyond medical, dental, and vision coverage, including company-paid life and disability insurance, paid parental leave, tuition reimbursement, and family planning resources such as adoption and surrogacy assistance, for all full-time Team Members and all part-time Team Members. Part time new hires gain eligibility for TSC Benefits by averaging at least 15 hours per week during their 90-day lookback period. The lookback period starts the first of the month following the date of hire. If the 15-hour requirement was met, the benefits eligibility date will be the first day of the month following 4 months of continuous service.

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