Accounting, Clinical Support, Co-Payments, Communication Skills, Community Health, Customer Support/Service, HIPAA (Health Insurance Portability and Accountability Act), Healthcare Quality, High School Diploma, IBM SPSS Statistical Package, Insurance, Medical Record System, Multilingual, Multitasking, Nonprofit, Office Equipment, Operational Support, Patient Care, Patient Confidentiality, Problem Solving Skills, Quality of Care, Spanish Language, Systems Maintenance, Team Player, Telephone Skills
Join MyCHN as a Specialties Patient Services Specialist
At MyCHN (Community Health Network), we believe everyone deserves access to high-quality healthcare. As a nonprofit FQHC serving Greater Houston, we are dedicated to improving lives through compassionate, patient-centered care guided by our core values of empathy, transparency, quality, and value.
As a Specialties Patient Services Specialist (SPSS), you will play a vital role in supporting our mission by delivering exceptional customer service while ensuring smooth front-office operations for our specialty care services.
Why You’ll Love Working Here
- Mission-driven, community-focused organization
- Supportive, team-based culture
- Opportunities for career growth and development
- The ability to make a meaningful impact in underserved communities
What You’ll Do & Bring
As a Specialties Patient Services Specialist, you will serve as a key point of contact for patients, families, and community partners—providing excellent service both in person and over the phone while supporting efficient clinic operations.
Key Responsibilities:
- Deliver high-quality customer service while maintaining patient confidentiality and HIPAA compliance
- Answer calls, document communications accurately, and route messages to the appropriate team members
- Schedule, reschedule, and confirm patient appointments across clinical providers and locations
- Review patient charts to ensure all required documentation (ID, consent, demographics) is complete and up to date
- Assist patients with registration, forms, and understanding visit requirements
- Address patient concerns professionally, resolving minor issues and escalating when needed
- Collect and discuss co-pays, co-insurance, and deductibles prior to visits
- Reconcile cash drawer and prepare payments for transfer to the accounting team
- Maintain proficiency in EHR systems to support accurate scheduling and patient communication
What You Bring:
- High school diploma or GED required
- Strong communication and customer service skills
- Ability to multitask and handle multiple priorities in a fast-paced environment
- Experience with office equipment and basic administrative tools
- Ability to work effectively with individuals from diverse socioeconomic backgrounds
- Professionalism in handling sensitive situations and patient concerns
- Team-oriented mindset with a commitment to quality patient care
Preferred:
- Bilingual in Spanish
- Experience in a medical or dental front office setting
Ready to Make a Difference?
Join a compassionate, fast-paced team where your work directly impacts the health and well-being of the community.
Apply today and grow your career with MyCHN.