Specialty Lens Consultant

Reports to: Consultation Manager  

Are you a seasoned contact lens professional who thrives at the intersection of clinical expertise and exceptional patient care? We're looking for a highly skilled Clinical Contact Lens Consultant to join our Professional Services team — someone who brings deep technical knowledge, sharp analytical instincts, and a genuine passion for delivering the best possible vision outcomes for patients. 

What You'll Do 

In this role, you'll serve as a trusted clinical resource for both our customers and sales team, combining your lens fitting expertise with outstanding consultative service. Your days will be dynamic and meaningful — you'll be doing work that directly impacts patients' quality of life. 

Clinical & Technical Excellence 

• Design and analyze custom lens fits using corneal topography, keratometry readings, refraction data, and patient history 

• Evaluate problem fits and recommend precise modifications to achieve optimal outcomes 

• Analyze prescriptions and patient visual needs — including daily lifestyle and eye health history — to guide the best lens selection 

• Perform patient vetting and support FDA post-marketing surveillance and reporting 

Customer & Account Management 

• Partner closely with eye care professionals, serving as their go-to clinical consultant for new fits, re-orders, and troubleshooting 

• Handle new patient intake calls and consultations with expertise and care 

• Manage the full order lifecycle — from new account setup and order entry through returns, credits, and prescription billing accuracy 

• Build and nurture long-term relationships with existing and prospective physician clients  

Team & Organizational Contribution 

• Train and mentor new team members in accordance with standard operating procedures 

• Share best practices across the team to continuously elevate the customer experience 

• Run daily consultation reports, flag inconsistencies, and escalate issues proactively 

• Stay current with evolving products, technology, and industry developments 

 What You Bring 

• 5+ years of hands-on contact lens fitting experience — you know lenses inside and out 

• Experience with orthokeratology strongly preferred 

• ABO or NCLE certification preferred 

• Bachelor's degree in a related field 

• Proficiency with Salesforce CRM 

• The ability to quickly absorb complex technical information, ask the right questions, and deliver confident, well-reasoned recommendations 

• Exceptional written and verbal communication skills 

• Strong organizational skills and keen attention to detail 

• Comfort working at a fast pace and collaborating across teams 

Why Join Us 

This is a rare opportunity to put your clinical background to work in a role where your expertise shapes real patient outcomes every day — while growing professionally alongside a collaborative, knowledgeable team. 

If you're ready to bring your contact lens expertise to a role that truly values it, we'd love to hear from you.