The Specialty Operations Pharmacy Technician 3 Disease Management reports to a Supervisor. The position primarily supports inbound member and provider calls.
Responsibilities Include:
You will be in contact with physicians for prescriptions clarification and may enter prescription orders into the system.
You will support Pharmacists and Patients by ensuring adherence to Specialty Rx specific operational processes developed benefiting healthy outcomes.
You will provide education and resources for new members demonstrating excellent written and verbal communication skills.
Decisions are typically focus on methods and processes for completing administrative tasks and projects.
You will prioritize requests by interpreting and adapting to procedures, processes and techniques.
You will review and assess in-depth knowledge of administrative processes and organizational knowledge.
Required Qualifications
Must have an active unrestricted State Board of Pharmacy Technician in one of the following states, AZ, Ohio, or Texas without disciplinary action.
Must have National Certification: PTCB (CphT) or ExCPT
Minimum 1 year customer service experience working in a health services or pharmacy setting.
Basic Proficiency using the following Microsoft Office suite (Word, Outlook, PowerPoint, Excel)
Knowledge navigating multiple systems and platforms with the ability to troubleshoot and resolve general technical difficulties in a remote environment.
Preferred Qualifications
Previous Specialty Pharmacy experience (Oncology, Neuromuscular, Pulmonary)
Bilingual English and Spanish - You may be required to take the Interagency Language Rating (ILR) test as provided by the Federal Government.
Workstyle: Remote work at home
Location: AZ, OH, TX
SCHEDULE: M-F 11:30 AM Eastern – 8:00 PM Eastern, overtime coverage as needed to support business.
Work at Home Requirements: To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.
Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.
Scheduled Weekly Hours
40
Pay Range
The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.
Description of Benefits
Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.About CenterWell, a Humana company: CenterWell is a leading healthcare services business focused on creating integrated and differentiated experiences that put our patients at the center of everything we do. The result is high-quality healthcare that is accessible, comprehensive and, most of all, personalized. As the largest provider of senior-focused primary care, a leading provider of home healthcare and a leading integrated home delivery, specialty, hospice and retail pharmacy, CenterWell is focused on whole health and addressing the physical, emotional and social wellness of our patients. CenterWell is part of Humana Inc. (NYSE: HUM). Learn more about what we offer at CenterWell.com.
Equal Opportunity Employer
It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.
| Location | Arizona (Remote) |
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