Specialty Pharmacy, Operations Manager

At the heart of Neovance's non-commercial specialty pharmacy is a team that processes prescriptions, coordinates patient shipments, and makes sure the right therapy gets to the right patient — on time and without barriers. As Manager, Pharmacy Operations you'll lead that team.

This role sits at the intersection of pharmacy operations and patient coordination — equal parts process leader and people developer. You'll own the accuracy and efficiency of prescription processing, drive the patient outreach that keeps programs running smoothly, and build a team of pharmacy techs, front-end staff, and call coordinators who are proud of the work they do.

If you're a hands-on manager who thrives in a metrics-driven environment, knows how to develop people, and understands that every prescription processed represents a real patient waiting on therapy — we'd love to talk.

Prescription Processing & Quality

• Oversee all prescription processing functions — including data entry, third-party processing, electronic prescription processing, and prescriber clarification calls.
• Ensure programs are executed accurately, efficiently, and in compliance with quality standards.
• Monitor processing workflows and implement improvements to reduce errors and increase throughput.

Patient & Operational Coordination

• Manage patient outreach for shipment coordination, ensuring timely and accurate delivery of therapies.
• Meet and exceed quality assurance, and productivity metrics through continuous process improvement.
• Identify operational gaps and implement solutions that improve the patient experience and program performance.

People Leadership & Development

• Lead, coach, and develop a team of pharmacy technicians and front-end staff
• Oversee performance management, training program development, and team accountability.
• Build a culture of high performance, ownership, and patient-first thinking across the team.
• Develop staffing schedules and ensure adequate coverage across all operational hours.

Education & Licensure

• PharmD or BS Pharm required; active Pharmacist license in the state of Florida in good standing

Experience

• 5+ years of experience in pharmacy operations, specialty pharmacy, or a related healthcare operations environment.
• 2+ years in a supervisory or management role leading pharmacy techs, call center staff, or similar teams.
• Hands-on experience with prescription processing, third-party billing, and electronic prescription workflows.
• Experience managing call center or patient outreach functions with accountability to quality and productivity metrics.

Skills & Attributes

• Strong people leadership skills — you know how to develop, motivate, and hold a team accountable.
• Detail-oriented with a focus on accuracy, compliance, and quality control.
• Comfortable working in a metrics-driven environment and driving continuous improvement.
• Proficiency in pharmacy management software and call center or CRM platforms.
• Excellent organizational and communication skills — able to manage multiple priorities without dropping the ball.
• Familiarity with HIPAA and pharmacy regulatory requirements.
• Ability to travel to our Lake Mary, FL pharmacy location as needed.