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Specialty Pharmacy Technician (Refill Calls)

Shields Health Solutions

Arlington, TX

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JOB DETAILS
SKILLS
Adjudication, Certified Pharmacy Technician (CPhT), Communication Skills, Computer Skills, Data Entry, Data Management, Dental Insurance, Documentation, High School Diploma, Identify Issues, Medications, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word, Organizational Skills, Patient Care, Pharmacy, Short Messaging Service (SMS), Telephone Triage, Time Management, Vision Plan
LOCATION
Arlington, TX
POSTED
2 days ago

 

Join our Shields team today!

Shields Health Solutions is redefining patient care through specialty pharmacy. We're hiring a Pharmacy Refill Technician to support the pharmacy team  by ensuring accurate, timely filling and delivery of specialty medications. This role includes assisting patients through the refill process, handling both outbound and inbound calls, and helping maintain efficient pharmacy operations.

 

$1,000 Sign On Bonus! Plus potential Quarterly Bonus incentives!

Schedule: In Office, Monday - Friday, 9:00AM - 6:00PM (potential for hybrid schedule)

Active Texas Pharmacy Technician License AND National Pharmacy Technician Certification Required.

 

What You'll Do:

  • Provide compassionate, knowledgeable assistance to patients, providers, and staff.
  • Make outbound refill calls and process requests promptly.
  • Answer and triage incoming pharmacy calls.
  • Clarify prescription orders with pharmacists or clinicians.
  • Coordinate medication refills and complete accurate data entry.
  • Assist with claim adjudication and troubleshoot rejected claims.

What You'll Get:

  • Medical, dental, and vision insurance starting day one
  • 401(k) with match, 4 weeks PTO, 10 paid holidays
  • Paid parental leave, short-term disability, and professional development
  • Access to employee resource groups and wellness programs

What You Need:

  • State-registered (Texas) Pharmacy Technician; CPhT required
  • 2+ years of experience as a pharmacy technician required; 5+ years preferred
  • High School Diploma or GED Required
  • Strong communication, organization, and tech skills
  • Empathy, integrity, and a team-first mindset

 

 

California residents employed by or applying for work at Shields have certain privacy rights. Please review our: California Workforce Privacy Notice and Privacy Policy.  

By providing your mobile number, you agree to receive text messages from Shields Health Solutions related to job opportunities, interview scheduling, and recruiting updates. Message and data rates may apply. You may opt out at any time by replying 'STOP.' Consent is not a condition of employment.

Solid computer skills are required, including proficiency in Microsoft Office tools (Outlook, Teams, Word, Excel, and PowerPoint) for communication, documentation, and data management, as well as, navigating the internet and web-based platforms. Data entry and computer skills will be evaluated through an assessment as part of the pre-employment process.

Shields Health Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

About the Company

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Shields Health Solutions

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