CornerStone Professional Placement is seeking an Operations Analyst for a leading healthcare services and pharmaceutical distribution company based in Irving, Texas. This position will support specialty pharmacy programs that improve product availability and keep daily operations running smoothly. In this role, you'll work with teams across the business to manage inventory programs, solve operational issues, support customer needs, and identify ways to improve processes. Success is measured by accurate work, meeting deadlines, tracking key performance metrics, and using AI tools to work more efficiently.
Position: Operations Analyst
Location: Irving, Texas | Hybrid (Onsite 2 days per week)
COMPENSATION & SCHEDULE
Pay Rate: $40.00/hour
Schedule: MondayFriday, 9:00 AM6:00 PM
Employment Type: Temp Assignment
Work Arrangement: Hybrid
RESPONSIBILITIES:
Manage Auto Substitution, Sequestration replenishment, and Fair Share allocation programs to improve product availability and inventory use.
Maintain SAP program settings, including substitution rules, material mapping, inventory movements, replenishment, and allocation controls.
Monitor work from start to finish, ensuring tasks are completed accurately, on time, and escalated when needed.
Work with teams including Portfolio, Pricing, Clinical, Buyers, Distribution Centers, SAP/MDM, Customer Care, and Sales to resolve issues and support customer needs.
Use SAP, Salesforce, Power BI, and other reporting tools to review program performance and identify trends.
Track and report key performance metrics such as substitution rates, replenishment timelines, inventory accuracy, turnaround times, and overall operational performance.
Participate in team meetings, communicate with stakeholders, and contribute to process improvement efforts.
Support customer escalations by documenting issues, following up, and tracking resolutions.
Provide backup support for Fair Share allocation operations, including occasional coverage until 7:30 PM CST at least twice per month.
REQUIREMENTS:
Experience supporting specialty pharmacy, pharmaceutical distribution, inventory management, replenishment, allocation, or similar operations.
Experience using SAP and reporting tools such as Power BI, Salesforce, or similar business systems.
Ability to use AI tools responsibly to improve productivity, analysis, documentation, and decision-making.
CORE TOOLS & SYSTEMS:
SAP
Salesforce
Power BI
Microsoft Excel
AI-powered productivity and analytics tools
Numbers & Facts
Location
Irving, TX
Skills
Analysis Skillsunmatched
Artificial Intelligence (AI)unmatched
Biotech and Pharmaceuticalunmatched
Business Solutionsunmatched
Customer Escalationsunmatched
Customer Support/Serviceunmatched
Distribution Servicesunmatched
Documentationunmatched
Healthcareunmatched
Inventory Managementunmatched
Master Data Management (MDM)unmatched
Microsoft Excelunmatched
Operational Auditunmatched
Operational Supportunmatched
Operationsunmatched
Performance Analysisunmatched
Performance Metricsunmatched
Pharmacyunmatched
Power BIunmatched
Pricingunmatched
Problem Solving Skillsunmatched
Process Improvementunmatched
Product Programsunmatched
Productivity Managementunmatched
Project Trackingunmatched
Project/Program Managementunmatched
Resolve Customer Issuesunmatched
SAPunmatched
Salesunmatched
Salesforce.comunmatched
Time Managementunmatched
Trend Analysisunmatched
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