Specialty Services Client Advisor

Job Title: Specialty Services Client Advisor

Location: Remote (Ohio)

Duration: Contract - 4 months

Pay Range: $44.82/hr (W2)

Job ID: 410087

Work Hours: Central Time

About BCforward

BCforward is a leading global IT consulting and workforce solutions firm providing services and support to Fortune 500 and government clients. Founded in 1998, BCforward has grown with our customers needs into a full-service business solutions provider. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity.

Job Description

We are seeking a Specialty Services Client Advisor to join our team as a temporary contractor. The role will support operational and client service activities for the Specialty Services team with timely, accurate, and well-documented execution in a fast-paced environment. The ideal candidate will demonstrate strong attention to detail, professional communication, and adherence to established procedures.

Responsibilities:

• Acknowledge and organize incoming requests in a timely and professional manner.
• Track, document, and follow up on assigned work items.
• Support accurate data entry, file maintenance, reporting, and spreadsheet updates.
• Use Microsoft Outlook, Word, Excel, and other Microsoft tools to complete daily tasks.
• Communicate clearly with internal partners and team members regarding status, questions, or missing information.
• Engage in limited client contact as needed to gather information, provide status updates, or support issue resolution under team guidance.
• Follow established procedures, controls, and documentation standards.
• Escalate unclear requests, discrepancies, or potential issues to the appropriate team member or leader.
• Maintain confidentiality and handle information with professionalism and care.

Required Skills & Qualifications:

• Proficiency with Microsoft Outlook, Word, and Excel.
• Strong attention to detail with the ability to review information for accuracy and completeness.
• Effective written and verbal communication skills.
• Ability to follow step-by-step procedures and seek clarification when needed.
• Strong organizational skills with the ability to manage multiple tasks or priorities.
• Dependable and able to meet deadlines in a production-focused environment.
• Comfort working with confidential or sensitive information.
• Ability to work independently while staying aligned with team expectations.

Preferred Skills:

• Experience in banking, treasury management, commercial payments, operations, or client service.
• Experience with shared mailboxes, service requests, case management tools, or workflow tracking systems.
• Background in documentation review or quality checks.
• Ability to identify process gaps, recurring issues, or efficiency opportunities.
• Comfort supporting high-volume or time-sensitive work.

Success Factors:

• Consistently accurate and complete work output.
• Clear and timely communication with the Specialty Services team and internal partners.
• Strong organization and reliable follow-up on pending items.
• Willingness to learn, take direction, and adapt to team needs.
• Positive attitude and collaborative approach.

Why BCforward?

At BCforward, we believe in advancing lives and careers. When you join our team, you gain access to:

• Competitive compensation and benefits.
• Opportunities for growth with global clients.
• A supportive, inclusive culture that values innovation and people.
• Exposure to cutting-edge technologies and projects.

About Our Commitment

BCforward is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status.

Interested? Apply Now!

If this sounds like the right opportunity for you, please apply with your most recent resume.