Specimen Processing - Referral Representative I

Mindlance

Pittsburgh, PA

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JOB DETAILS

SKILLS

Background Investigation, Clinical Laboratory, Communication Skills, Customer Satisfaction, Customer Service Operations, Customer Support/Service, Detail Oriented, Documentation, Establish Priorities, HIPAA (Health Insurance Portability and Accountability Act), Identify Issues, Interpersonal Skills, Laboratory, Laboratory Systems, Lift/Move 50 Pounds, Medical Records, Medical Terminology, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft Word, Multitasking, OSHA, Quality Management, Resolve Customer Issues, Safety Training, Sales, Sales Management, Sample/Specimen Processing, Time Management, Vendor/Supplier Selection

LOCATION

Pittsburgh, PA

POSTED

30+ days ago

Description/Comment: Summary
Handle all internal and external customer contact regarding Referral Testing. Receive, resolve and
follow up with complex customer issues. Act as a liaison between internal and external customers and
Referral vendors.
Duties and Responsibilities
" Retrieve, sort and process specimens for shipment to referral laboratories.
" Ensure sample quality and accuracy. Identify problems with specimen types, missing
information, incorrect temperature, quantity not sufficient, etc.
" Prepare specimens and packages for shipment ensuring they are prepared according to
IATA regulations.
" Responsible for filing departmental documents.
" Handle all customer inquiries regarding reporting of results, service failures and other quality
issues to provide customer satisfaction.
" Report laboratory results using established protocols.
" Contact clients to resolve routine or medical/technical matters related to patient testing
and result reporting using established protocols.
" Perform investigations and provide resolution to complex Referral Testing issues.
" Research test availability using established protocol for selecting a referral vendor.
" Assist Client Services, Customers and Sales by effectively answering questions and
responding to concerns in a timely manner.
" Communicate all tests not performed [TNP's] and lab accidents to clients within 24 hours of
notification. Document thoroughly; elevate issues of concern to supervisor.
" Identify and escalate Reportable Quality incidents to supervisors.
" Maintain work area in a safe, functional and sanitary condition.
" Adhere to all established CLIA, HIPAA, OSHA and laboratory safety requirements.
" Required to use (a) personal protective equipment, (b) engineering controls and/or (c) work
practice controls as directed by management.
" Other duties as assigned. This is not an exhaustive list of all duties and responsibilities, but rather a general description of work performed by the position.

Required Work Experience:

Minimum one (1) to two (2) years clinical laboratory experience.

Preferred Work Experience:

Customer service and/or medical background preferred.

Physical and Mental Requirements:

" The normal performance of duties may require lifting and carrying objects: Objects 1 to 10
pounds are lifted and carried frequently; objects 11 to 25 pounds are lifted and carried
occasionally; objects 36 to 50 pounds are seldom lifted or carried and objects over 50
pounds are not to be lifted or carried without assistance.
" Ability to stand and work at the bench for long periods of time.
" Frequent walking and/or standing.
Knowledge:
" Basic understanding of the operations of Client Services and Specimen Processing.
" Thorough understanding of Referral Testing.
" Basic medical terminology applicable to clinical laboratory.
Skills:
" Must be detail-oriented, have the ability to work independently, establish work priorities and
to handle several tasks simultaneously for maximum department efficiency.
" Demonstrate strong independent problem-solving skills.
" Interpersonal skills necessary to deal courteously and effectively with supervisors, co[1]workers and clients.
" Communication skills necessary to handle telephone inquiries from clients and vendors.
" Ability to deal with patient and client information in a confidential manner.
" Good data entry skills required.
" Proficiency in Microsoft Office (Word, Excel and Outlook) and Laboratory Information Systems

Education Requirements:

High School Diploma or equivalent - REQUIRED

Work Environment:

Required to handle biological samples and potentially hazardous chemicals.

EEO:
Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.

While Mindlance is an equal opportunity employer our clients require that we conduct background checks on all hires who receive a contingent offer of employment. It is understood that any offer extended by Mindlance is contingent on meeting the requirements set forth by the client which may include but are not necessarily limited to: criminal history (including sexual crimes), verification of social security number, employment verification, motor vehicle records (sales staff or any staff receiving car allowance), verification of education, professional licensure where applicable, and debarment authorities. This process is conducted to verify the accuracy of the information provided by the candidate. A guilty misdemeanor or felony conviction on an applicant's record does not in any way render the applicant ineligible for hire however all convictions will be escalated to the compliance team.

Offer of Employment Process

When making any offer of employment to a successful candidate, Mindlance staff is responsible to the hiring party to inform the candidate of the client's intent to extend a contingent offer of employment. Upon the successful completion of the background check and drug screen, the submission of all Mindlance paperwork along with any client specific documents the associate will be cleared for their assignment. Once the start instructions are received, which is typically the Friday prior to the candidate's start date the associate will receive starting instructions from the account management team.

About the Company

Mindlance

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