Auditory, Beverages, CPR Certification, Casinos, Communication Skills, Customer Support/Service, First Aid, Gaming, High School Diploma, Identify Issues, Law Enforcement, Lift/Move 20 Pounds, Lift/Move 50 Pounds, Military, Regulations, Safety Codes, Safety Process, Security Clearance, Sports
OPEN UNTIL FILLED: 1ST CLOSING DATE: JUNE 4TH, 2026
Wage Range $15.00-$20.00
ESSENTIAL JOB FUNCTIONS:
- Promotes exemplary guest service standards through prompt, efficient, and friendly service.
- Check the ID of all guests who look below the age of 30.
- Helps keep assigned areas and walkways clear of empty cups and trash.
- Prevents customers from leaving or entering the casino and alcoholic-free areas with alcoholic beverages.
- Assists management in identifying potential issues, including intoxicated customers, possible altercations involving customers, and/or any illegal activity.
- Cuts off and removes any alcoholic drinks from an intoxicated customer. Follows established notification procedures.
- Assists casino security in the removal of problem customers from the casino.
- Enforces alcohol service times with guests, assists with closing time, and removes alcoholic beverages.
- Fill out the alcohol incident log book at the end of each shift and any security reports as needed.
- Make sure minors stay on the assigned pathway through the casino floor.
- Promotes a clean, safe, and healthy work environment for employees and guests. Promptly reports all concerns to the manager.
- Adheres to company policies, regulatory laws, codes, department procedures, safety codes, etc.
- Ensures that operations of equipment, tools, and materials are handled safely.
- Promotes internal guest service standards with courteous and respectful behavior with co-workers.
- Keeps calm and level-headed under stressful situations.
- Obtains a First Aid and CPR certification within 30 days of employment.
- Performs other duties as assigned.
PROMOTE WRC QUALITY SERVICE STANDARDS:
SAFETY: Ensuring a safe experience by protecting the welfare of all.
INTEGRITY: Expecting personal accountability at every level.
COURTESY: Creating an exceptional customer service experience for everyone.
TEAM: Functioning together to create a cooperative and positive experience.
SHOW: Providing flawless experience –a clean and cared-for resort.
SUPERVISORY AUTHORITY:
- None
SIGNATORY ABILITY:
- None.
ACCESS TO SENSITIVE AREAS:
- Food and Beverage storage area.
MINIMUM QUALIFICATIONS:
- Six (6) months of Security, Law Enforcement, or Military service experience.
- Effective communication auditory acuity, able to respond to questions and provide information.
- High School Diploma or GED.
- Stand or walk for long periods; physically detain disorderly guests as needed, perform routine bending and lifting of product up to 20lbs.; perform repetitive motions of arms, hands, wrists, and fingers; occasionally lift and maneuver up to 50lbs.; and works in the varied (hot, cold, noisy, smoky) environment.
- Exhibits a professional demeanor through appearance and by maintaining a positive attitude toward all employees and guests.
- Must possess or obtain Food Handlers and OLCC certificates within 30 days of employment.
- Requires a High-Security Gaming License clearance.
- Must be at least 21 years of age.