Sports Concierge - Tennis

The Sports Concierge specializing in Racquet Sports is responsible for delivering exceptional service to members and hotel guests by managing and coordinating all racquet sport activities. This dynamic operation includes three sports: tennis, pickleball, and padel, requiring strong coordination and communication skills. The position focuses on booking and confirming court times, lessons, clinics, and match play; promoting racquet sport programming; and ensuring smooth communication between guests, members, and the Racquet Sports Department. The role also collaborates closely with racquet sport maintenance staff and works directly with the racquet sport instructors to support scheduling, guest needs, and program participation. Ability to work weekends and holidays is required.

Qualifications:

Strong interpersonal and customer service skills

Detail oriented with strong organizational skills

Knowledge of or interest in tennis, pickleball, and padel is preferred

Ability to collaborate effectively with cross functional teams and racquet sport instructors

Ability to work weekends and holidays

Responsibilities:

Book and check in all racquet sport players

Schedule court times, lessons, clinics, and match play

Promote racquet sport programming and events

Coordinate with racquet sport maintenance for court readiness

Collaborate with racquet sport instructors on scheduling and guest needs

Assist with restocking court towels and snacks