Sports Concierge

Summary

Provides world class customer service to all members and guests in all retail elements including special orders, promotions and events. Promotes the Tennis, Pickleball, Fitness and Sports retail activities.

Essential Duties and Responsibilities

• Provides outstanding service to our members and their guests in a professional and courteous manner. Greets members and guests by name.
• Checks in tennis and pickleball players and processes any appropriate fees using point of sale system. Ensures the proper billing of members and guests.
• Carries out opening and closing procedures for Tennis department.
• Assists members and guests with merchandise questions. Provides product knowledge of all Sports Shop merchandise. Communicates ability to special order from all our vendors.
• Operates point of sale system to process sales and fees.
• Maintains a clean efficient work environment throughout the entire Tennis operation.
• Enforces all Club rules and regulations, including the dress code.
• Assists Sports Operations Manager with inventory control and restocking merchandise. Advises the Sports Operations Manager of any out of stock items.
• Receives incoming emails and phone calls regarding court reservations, bookings and court conditions. Takes proper messages and communicates with Tennis staff regarding member questions or comments.
• Promotes activities and functions offered throughout the Club.

Other Functions

• Responds promptly to customer's needs and solicits feedback to improve service.
• This position guide does not state or imply that the above are the only duties and responsibilities assigned to this position. Employees holding this position will be required to perform any other job related duties as requested.

Supervisory Responsibility

This job has no supervisory responsibilities.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies.

• Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
• Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

Language Skills

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

Mathematical Skills

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Computer Skills

• Basic Computer Skills, including MS Office.
• Point of Sale software (JONAS preferred).

Certificates, Licenses, Registrations

• None Apply.

Other Skills and Abilities

• Must be knowledgeable of current events offered by the Tennis department.

Other Qualifications

• Must possess good communication skills and be friendly and upbeat.
• Must be responsible and dependable.
• Must be organized and possess good time management skills.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to stand; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to walk and stoop, kneel, crouch, or crawl. The employee is occasionally required to sit. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision and color vision. Must be able to distinguish color of fabric.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.