Sportsbook Supervisor

WE LOVE OUR WORK.:

The following and other duties may be assigned as necessary: 

• Write, verify, and make payments on tickets for sports wagers in accordance with department policy and procedures and ensures compliance to applicable jurisdictional gaming statues and regulations. 

• Maintain a cash bank for his/her shift, responsible for accepting payment and making correct change when necessary. 

• Stock Sports book Writer/Cashier's stations with adequate supplies; keeps all stations neat and clean. 

• Write Sports tickets in an accurate and timely manner. 

• Make payments on winning tickets in an accurate and timely manner; verify tickets and payoffs. 

• Maintain and reconcile bank for assigned shift, following established cash-handling policies and procedures 

• Explain wagering rules, including betting lines and odds, and procedures to guests 

• Ensure compliance with currency transaction requirements, Title 31, and money laundering and Suspicious Activity Reporting for Casinos (SAR) requirements 

• Provide information and assistance to customers in a friendly, courteous manner to ensure the delivery of guest service.  Offer information on activities, etc., and direct guests for further information as necessary. 

• Create and enter player tracking cards 

• Notify management of escalated or prevalent guest issues/concerns and any apparent suspicious activity 

• Perform other job-related duties as requested. 

Maintains strict confidentiality in all departmental and company matters.  

• Leads the Sports Book operations and provides oversight and support to the Sports Book Ticket Writers 

• Monitor and supervise Sports Book team for adherence to company policies, procedures, Title 31 and minimum internal control standards, and applicable jurisdiction regulations and laws. 

• Close out ticket writers at the end of their shifts, ensuring that all money and supporting documentation has been accounted for and secured appropriately.  

• Verifying cash drawers, complete reports, rate casino customer activity, and monitor sports book for suspicious activity. 

• Prepare and stock all the daily sports sheets.  

• Ensure compliance with currency transaction requirements, Title 31, and money laundering and Suspicious Activity Reporting for Casinos (SAR) requirements. 

• Explain wagering rules, including betting lines and odds, and procedures to guests as needed. 

• Notify leadership team of escalated or prevalent guest issues/concerns and any apparent suspicious activity. 

• Approves and denies wagers from guests as permitted. 

• Updates and maintains all customer sheets. 

• Monitors all monies being wagered and updates the betting odds according to policy. 

• Handles guest disputes quickly and effectively within the level of their authority. 

• Assists with training, developing, measuring performance, disciplining, and/or scheduling employees. 

• Promotes safety awareness to minimize work related injuries. 

• Maintains knowledge of property information. 

• Other job-related duties as requested. 

BRING US YOUR BEST.:

• Minimum six (6) months of cash-handling experience 

• High school diploma or equivalent GED 

• Effectively communicate in English, both oral and written forms 

• Must be at least 21 years old 

• Previous experience in race and sportsbook preferred 

• Previous experience in a similar resort environment preferred 

• Ability to work as a part of a team in a high-stress and high-volume environment 

• Ability to work in and adapt to a dynamic and frequently changing environment 

• Ability to adhere to and execute established department policies and procedures 

• Working knowledge of sports 

• Proficient cash-handling skills 

• Ability to work under pressure while being able to pay attention to details 

• Basic math skills to calculate winnings based on odds 

• Basic computer skills 

• Excellent customer service skills