Billing, Communication Skills, Consumer Promotions, Customer Experience, Customer Relations, Customer Support/Service, Detail Oriented, Finance, Microsoft Excel, Microsoft Outlook, Microsoft PowerPoint, Microsoft Product Family, Microsoft Word, Multitasking, National Sales, Negotiation Skills, Order Processing, Order/Customer Fulfillment, Organizational Skills, Problem Solving Skills, Product Development, Project/Program Management, Promotional Products, Purchasing/Procurement, Sales, Trend Analysis
Staples is business to business. You're what binds us together.
While you may know Staples as the world's leading office supply company, Staples Promotional Products - a division of Staples - is a national leader in the promotional products industry. At Staples Promotional Products, we help customers build love for their brands with customized merchandise solutions. Whatever story they want to tell, connection they want to make, or goal they need to deliver, Staples Promo makes it easy to design promo experiences that create lasting impact. Join our winning team!
What you'll be doing:
Responsible for managing projects for customers' accounts to present promotional products and event solutions. Provide excellent customer service by collaborating with Sales Representative and/or customers directly to develop product offering. Excel in a fast-paced, attention to detail environment negotiating with vendors, generating quotes and executing orders.
- Handle complex orders, including shipments, fulfillment, and rush jobs.
- Anticipate customer needs and ensure their satisfaction.
- Quickly solve order issues to provide the best solutions.
- Create quotes and process orders efficiently.
- Explore new product ideas by sourcing, researching trends, and collaborating with teams.
- Build strong internal relationships for seamless customer experience.
- Team up with sales reps on projects and keep communication clear.
- Help process billing and resolve issues with the finance team.
- Join annual National Sales Meetings for new products, trends, and networking.
What you bring to the table:
- Excellent communication skills and building customer relationships.
- Organizational skills with capacity to manage multiple projects simultaneously.
- Purchasing product and vendor negotiation experience
- 2+ years of customer service experience
- 2+ years of project management
What's needed- Basic Qualifications:
- High School Diploma or equivalent related experience.
- 2+ years of Microsoft programs (Excel, Outlook, Word, and PowerPoint)
- 1+ years of industry experience with ESP or Sage
What's needed- Preferred Qualifications:
- Bachelor''s degree in related field preferred
- Promotional Product Industry Experience
We Offer:
- Inclusive culture with associate-led Business Resource Groups
- 112 Hours of PTO and Holiday Schedule (7 observed paid holidays + 1 floating holiday)
- Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more!
Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.
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Staples Inc
We’re more than simply paper, ink, and toner. At Staples, we provide the supplies that thousands of businesses around the world need to succeed. We’re the experts in technology and conferencing equipment, cleaning products, furniture, and even breakroom items like snacks and coffee, too. (After all, innovation requires plenty of fuel!) This is a company of more than 13,000 smart, insightful experts who believe in the power of what can be and are driven to make business easier for our customers.
10,000 employees or more
https://careers.staples.com/