Sprinkler Service Coordinator

Description:

Metro Fire + Security has been serving Arizona since 1972. We are a full-service fire protection company that offers statewide service. We are a family-owned business that prides itself on customer service and integrity. Our staff of friendly and experienced professionals are dedicated to proving quality service.

From initially selling and servicing fire extinguishers, we have transformed ourselves into a full-service fire and life safety corporation. We now specialize in sprinkler system testing, repair and installation, kitchen and restaurant systems, fire alarm design, installation and service, backflow prevention devices, full service alarm monitoring, fire pump repair and installation, and underground hydrant repairs and installation, among the many services we offer.

Great company culture and room for growth.

The Sprinkler Service Coordinator is Metro Fire’s first point of contact for non-emergency calls. The Coordinator will primarily be responsible for monitoring routes, transferring messages, and scheduling technicians. To be able to excel in this position, the desired candidate is able to multi-task in stressful conditions, has excellent communication skills, and has strong organizational and interpersonal skills.

Responsibilities

Candidate will perform a variety of customer service, dispatching, and administrative duties required for scheduling life safety systems inspections

Coordinating the scheduling of inspections based on scheduling and compliance requirements

Answer non-emergency calls/emails and document important information through company software

Respond to any issues and follow-up by coordinating with appropriate technicians and/or departments

Help reassign work as needed, making judgments based on current workloads and priorities

Use phone and computer system to direct technicians to the appropriate sites

Verify all dispatched tickets are completed

Review inspection reports for accuracy and identify any issues

Perform other related duties as assigned or required

Requirements:

High school diploma/ GED

1+ year prior, relevant work experience, specifically with dispatching

Able to work Monday - Friday, between the hours of 6:30 AM – 5:30 PM

Working knowledge of Microsoft Office Suite

Able to multi-task and prioritize work according to urgency

Able to work well under pressure

High precision/detail-oriented

Excellent communication and interpersonal skills

Fast typing with experience in data entry

Does not take short-cuts; works effectively and efficiently while performing all aspects of the required job

Preferred

Knowledge of fire systems and tools

Experience working in Profit Zoom, Building Reports, Compliance Engine and Paylocity

Bilingual – ability to speak Spanish

Benefits

Medical

Dental

Vision

Paid Time Off

Paid Holidays

401(k) matching