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Sr. Account Manager, Client Services

Ovative/Group

Minneapolis, MN

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JOB DETAILS
SALARY
$111,000–$186,000 Per Year
SKILLS
360-Degree Feedback, Analysis Skills, Artificial Intelligence (AI), Budgeting, Business Strategy, Cellular Telephone, Channel Strategies, Coaching, Communication Skills, Competitive Analysis/Strategy, Cross-Functional, Customer Relations, Customer Relationship Management (CRM), Customer Retention/Renewal, Customer Service Management, Electronic Medical Records, Employee Retention, Enterprise Marketing, Insurance, Leadership, Major Accounts, Marketing, Marketing Strategy, Media Buying and Planning, Media Campaigns, Online Marketing, People Management, Performance Analysis, Performance Metrics, Problem Solving Skills, Resource Management, Sales Management, Search Engines, Staff Development, Talent Management, Team Lead/Manager, Time Management, Trend Analysis, Willing to Travel, eCommerce (B2X) Marketing
LOCATION
Minneapolis, MN
POSTED
Today
About Ovative Group:

Ovative Group is an independent, full-funnel media, measurement, and creative firm. Leveraging our deep industry expertise, we help brands like Best Buy, Domino's, American Eagle, The Home Depot, Post, Disney, Tumi, Michael Kors, Boost Mobile, and UnitedHealth Group transform their media and measurement programs. The result? Profitable growth that speaks for itself.

At Ovative, we don't just track data, we redefine success. How do we do it? Our proprietary MarTech platform, EMRge helps businesses transform marketing into a driver of sustainable growth. Powered by Enterprise Marketing Return (EMR), our differentiated approach to holistic media buying, planning, and measurement, EMRge is the first MarTech platform to measure businesses holistically. We're all about raising the bar every day, and it shows. Our work has been recognized by organizations like Digiday, Google, Inc. 5000, USA Today, and Search Engine Land.

About the Role:

The Senior Manager, Client Services is a high-impact leadership role at Ovative Group. You will lead media and marketing strategies across major client accounts, driving measurable business outcomes with both analytical rigor and executive presence. This role is built for a seasoned business strategist who can own account performance, develop their team, and serve as a trusted advisor to senior client stakeholders.

You will partner closely with cross-functional teams and senior client leaders to deliver outstanding media and measurement results. If you thrive in a fast-paced environment and bring a strong analytical point of view, we want to hear from you.

Responsibilities:

Account Performance & Strategy
  • Develop and drive cross-channel media and measurement strategies aligned with client priorities and growth objectives, with a 1-2 year planning horizon
  • Serve as the expert on marketing budgets, media mix, and performance KPIs - at both the account-wide and channel-specific level - to support strategy, problem solving, and decision making
  • Lead regular and ad hoc performance analyses using AI-assisted tools where relevant and translate insights into clear, compelling recommendations for clients Establish reporting and measurement frameworks to continuously test, refine, and improve media strategies
  • Proactively monitor KPIs, identify barriers to performance, and take ownership of removing them with urgency
  • Stay ahead of emerging digital marketing trends, AI-powered tools, and measurement innovations applying relevant capabilities to client programs
Client Relationship Management
  • Own and grow relationships across 2-3 major Ovative accounts, building trust with both day-to-day contacts and senior stakeholders
  • Become an extension of the client's team developing a deep understanding of their business, industry, KPIs, and organizational dynamics
  • Establish credibility as a strategic advisor, leading conversations that go beyond execution to connect media performance with broader business objectives
  • Manage client communication cadences and ensure timely, clear updates to internal and external stakeholders
  • Identify and develop organic growth opportunities within assigned accounts, while maintaining a strong focus on client retention and long-term relationship health
Team Leadership & Employee Development
  • Lead cross-functional teams of subject matter experts focused on driving measurable results across assigned accounts
  • Manage and develop direct reports, providing regular coaching, feedback, and growth opportunities
  • Foster a culture of open communication, 360-degree feedback, and continuous AI learning encouraging the team to experiment with AI tools responsibly, share learnings, and develop the critical thinking skills needed to evaluate and direct AI outputs. Structure team workflows to ensure clarity of roles, efficient resource allocation, and strong execution across workstreams
Requirements:
  • 7+ years of experience owning and driving cross-functional business strategies, with strong analytical rigor, structured problem-solving, and clear communication skills
  • 3+ years of experience managing direct reports, with demonstrated ability to coach, develop, and retain talent
  • Proven ability to translate complex data into actionable strategies, leveraging performance analytics, AI-powered insights, and market intelligence to inform media investment decisions Experience leading cross-functional teams in a fast-paced, client-facing environment with high accountability and multiple active workstreams
  • Strong client management skills, with experience building trusted relationships with senior stakeholders and navigating complex client organizations
  • Experience in digital marketing, e-commerce, media strategy, MarTech, or related marketing discipline with comfort evaluating and directing AI tools within client programs
  • Hands-on media planning and buying experience across digital and traditional channels, including paid social, programmatic, search, and/or video preferred
  • Experience in or with a digital agency environment managing day-to-day execution and optimization of media campaigns preferred
  • Strong understanding of cross-channel media strategy integrating both upper-funnel brand and lower-funnel performance objectives preferred
  • Familiarity with enterprise measurement frameworks and the ability to connect media performance to business-level outcomes preferred
Pay Transparency:

At Ovative, we offer a transparent view into three core components of your total compensation package: Base Salary, Annual Bonus, and Benefits. The salary range for this position below is inclusive of an annual bonus. Actual offers are made with consideration for relevant experience and anticipated impact. Additional benefits information is provided below.

For our Sr. Manager positions, our compensation ranges from $111,000 to $186,000, which is inclusive of a 25% bonus.

Benefits of Working at Ovative Group:

We provide strong, competitive, holistic benefits that understand the importance of your life inside and out of work.

Culture:

Culture matters and we've been recognized as a Top Workplace for ten years running because of it. We demand trust and transparency from each other. We believe in doing the hard and complicated work others put off. We're open in communication and floor plan. We're flat - our interns sit next to VPs, our analysts work closely with senior leaders, and our CEO interacts with every single person daily. Put together, these elements help foster an environment where smart people can support each other in performing to their highest potential.

Ovative is committed to fostering an inclusive environment where everyone can participate and thrive. We do not tolerate discrimination of any kind, including on the basis of race, sexual orientation, gender identity, or gender expression. Our policies reflect this commitment-for example, our medical leave benefits are inclusive of same-sex partners, ensuring equitable care and support for all families.

Compensation and Insurance:

We strive to hire and retain the best talent. Paying fair, competitive compensation, with a large bonus incentive, and phenomenal health insurance is an important part of this mix.

We're rewarded fairly and when the company performs well, we all benefit.

Tangible amenities we enjoy:
  • Access to all office spaces in MSP, NYC, and CHI
  • Frequent, paid travel to our Minneapolis headquarters for company events, team events, and in-person collaboration with teams
  • Generous paid vacation policy
  • 401k match program
  • Top-notch health insurance options, inclusive of same sex partners
  • Family formation benefits including reimbursement options for fertility, pregnancy, and parenting needs
  • Monthly stipend for your mobile phone and data plan
  • Sabbatical program
  • Charitable giving via our time and a financial match program
  • Shenanigan's Day


Working at Ovative won't be easy, but if you like getting your hands dirty, driving results, and being surrounded by the best talent, it'll be the most rewarding job you'll ever have. If you think you can make us better, we want to hear from you!

About the Company

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Ovative/Group

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