Sr. Account Manager Salt Lake City, Utah Full-Time At CCG, we're dedicated to transforming spaces into vibrant, inspiring environments where people can thrive and businesses can flourish. For over 35 years, we've been Utah's trusted partner in commercial interior design and furniture solutions, setting the standard for excellence in our industry. Our commitment to innovation and customer satisfaction drives everything we do at CCG. From workplace strategy and interior design to furniture selection and installation, we offer comprehensive solutions tailored to the unique needs of each client. As Utah's exclusive dealership for Haworth, America's largest privately held commercial furniture company, we provide access to cutting-edge products and design expertise that set us apart from the competition. Our team's passion for creativity and collaboration fuels our success, making CCG the premier choice for businesses seeking visionary workspace solutions. If you're looking to join a dynamic team dedicated to shaping the future of commercial interior design, CCG is the place for you. Come be a part of our journey as we continue to redefine what's possible in workplace design and make a lasting impact in the communities we serve. Mission of Role | The Account Manager is responsible for coordinating all aspects of a customer project including managing customer communications, design approvals and changes, order processing, scheduling, and contributing to maximizing profit margins. | Competencies | Education Requirements - BA/BS degree in Business Administration, Sales or relevant field is a plus but not required
Prior Experience Requirements - 10+ years of complex project management experience in the commercial furniture industry
- Proven ability to juggle multiple client accounts simultaneously, while maintaining uncompromising attention to detail
- Demonstrated ability to coach and mentor a team of account managers
Technical Requirements - A polished ability to communicate, present, and influence key stakeholders at all levels of an organization, including executive and C-level
- Solid experience with MS Office (particularly MS Excel and PowerPoint)
Soft Skill / Behavior Requirements - An innate customer service-centric attitude and demeanor
- Excellent at time management
- Described by others as someone they would like to work with
- A personal interest in and affinity for interior/architectural design (you should love our industry like we do)
| Outcomes | - Customer satisfaction with an NPS score of 8+
- Quarterly bookings are on track for 100%
- Aftercare programs offered 100%
- Punch trips added to projects 90-100%
- 90% eligible warranty checkups scheduled per month
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