Sr. Account Manager (U.S. Remote)

The Senior Account Manager owns the strategic relationship with an assigned enterprise client (or clients) and is accountable for client retention, satisfaction, and year-over-year growth of IES's contingent workforce and the client's trusted partner for our Enterprise clients. It combines hands-on, day-to-day program stewardship with executive-level relationship management, monthly and quarterly business reviews, and active identification of new business opportunities across current and adjacent service lines. In addition, the Senior Account Manager is accountable for account growth by expanding current product lines and partnering with sales to introduce new service lines.

The Senior Account Manager is visible, commercially minded, and deeply familiar with the client's business. They anticipate needs, position IES solutions with credibility, and translate program performance into business value for client executives.

ESSENTIAL JOB FUNCTIONS

Client Relationship and Strategic Partnership

• Serve as the client's primary point of contact and strategic partner across program sponsors, hiring leaders, procurement, HR, and executive stakeholders.
• Build and maintain a stakeholder map for the account; establish trusted relationships at the executive, manager, and employee levels.
• Owns the relationship with internal technology and client technology systems to create and enhance client deliverables.
• Develop and maintain an annual account plan that covers relationship strategy, service priorities, growth targets, risks, and renewal path.
• Learn the client's business (hiring forecasts, workforce strategy, cost pressures, operating model) and translate that context into program adjustments and proactive recommendations.
• Establish strong, collaborative cross‑functional relationships internally to effectively and efficiently serve client and worker needs.

Monthly Business Reviews

• Prepare and lead monthly business reviews with client program owners and executive sponsors.
• Report on account activity and program health: requisition volume, time‑to‑fill, cycle time, SLA and KPI performance, supplier performance, and spend.
• Surface problem areas, identify root causes, and present corrective actions with owners and due dates.
• Identify opportunity areas including process improvements, spend optimization, and new use cases for IES services.
• Keep the client current on IES service delivery, open items, prior commitments, and any changes in the IES team or operating approach.

Quarterly Business Reviews

• Plan, build, and deliver quarterly business reviews at the executive and program‑sponsor levels.
• Quantify, propose, and present value delivery objectives and opportunities over the quarter, such as cost savings initiatives (EOR savings opportunities by optimizing total cost of employment by evaluating compensation, statutory costs, and benefits), quality and compliance results, country strategy, technology efficiencies, program maturity gains, and progress on client strategic goals.
• Brief the client on relevant regulatory and labor‑market changes (classification, pay transparency, ACA and benefits compliance, co‑employment exposure, AI in hiring, state and federal wage rules) and pair each update with IES responses and recommended client actions.
• Set and confirm quarter‑ahead goals, action owners, and success measures.

Account Growth and New Business Development

• Own revenue retention and year‑over‑year growth targets for the assigned account; maintain and report on the account plan, pipeline, forecast, and targets.
• Expand current product and service lines by identifying use cases, adoption gaps, new locations, and new business units; build and execute growth plans with clear steps and owners.
• Partners with Sales to drive renewals and net-new service line introductions; aligns on opportunity strategy, supports discovery, coordinates internal resources, and ensures operational readiness for delivery.
• Position and communicate the value of IES solutions with credibility; build business cases, document requirements, and hand off qualified opportunities to Sales while staying engaged through close.
• Accountable for revenue retention and year-over-year growth for assigned accounts; maintains and reports to account plan, pipeline, forecast, and targets.
• Drives expansion of current product lines by identifying use cases, adoption gaps, and new locations/business units; creates and executes a growth plan with clear next steps and owners.

Service Delivery and Program Oversight

• Own the end‑to‑end quality of the IES program for the client and hold internal teams accountable to SLAs, KPIs, contract terms, and committed deliverables.
• Serves as subject matter expert on the needs of the client and how to leverage IES systems and products to enhance and grow client accounts.
• Act as an escalation point for resolution of non‑routine issues; drive root‑cause analysis and close the loop with the client in writing.
• Partner with internal operations, payroll, technology, compliance, and finance to keep the program running cleanly and aligned to client and IES policies.
• Lead or influence VMS, CRM, and related technology configuration for the client; identify needed customizations for reporting, onboarding, and client‑specific workflows.
• Contribute to audits and ensure program compliance with client policies, IES policies, and applicable regulations.

Internal Leadership and Reporting

• Provide the VP, Client Delivery with a current view of account health, risks, revenue actuals versus forecast, and growth pipeline.
• Positions and communicates the value of additional solutions to client stakeholders; builds consensus, documents requirements, and hands off qualified opportunities to Sales while remaining engaged through close.
• Lead internal preparation ahead of MBRs and QBRs so the client experiences a coordinated IES team.
• Partner with internal departments and technology teams to create efficiencies between multiple systems for automation, productivity, and better client deliverables.
• Support special projects, new product rollouts, and technology enhancements that impact the assigned account.

PREFERRED QUALIFICATIONS

• Bachelor's degree or equivalent combination of education and experience.
• Demonstrated ability to successfully manage a portfolio of accounts and/or enterprise accounts and deliver client impact.
• Extensive industry and MSP experience, Vendor Management Systems (VMS), and CRM platforms.
• Extensive experience and knowledge of MSP operations, and other internal tools to enhance program performance, analytics, and reporting.
• Extensive experience and knowledge of MSP operations, and other internal tools to enhance program performance, analytics, and reporting.
• Proficient in Microsoft Office and Google Workspace; comfortable working in a remote‑first environment.

IES complies with federal, state, and local rules and ordinances regarding equal opportunity, background checks, privacy, and other employment rules.

Applicants must complete and pass a background check after a conditional offer of employment. IES adheres to federal, state, and local laws, including California's Fair Chance Reporting Act, and will consider all relevant factors in an individualized assessment to determine whether to continue in the onboarding process.