Aufgaben About UsMercedes-Benz is USA is responsible for the sales marketing and service of all Mercedes-Benz and Maybach products in the United States. In our people you will find tremendous commitment to our corporate values. Our products and employees reflect this dedication. We are looking for diverse top-notch individuals to join the Mercedes-Benz Team and uphold these hallmarks.Job OverviewAssist in the development and implementation of ad hoc operational reportsqueries as required by business partners ensuring that all data is valid and accurately displayed. Assist in the design and maintenance of reporting processes based on performance and production statistics currentactual and historical. Support business partners in the development and maintenance of applicable system tables to ensure accuracy and consistency.Responsibilities• Provide data and analytical support to Customer Service Departments by assisting in the preparation of standardized reports and ad hoc analyses.• Analyze Key Performance Data to identify trends and communicate findings to management. Identify discrepancies gaps in measures making recommendations for adjustments as needed.• Develop and monitor KPIs that help drive revenue.• Research and analyze current Customer Service BI department reporting practices to streamlineeliminate manual reporting through the creation of automated processes and recommend improvements to DM and Supervisors.• Collaborate with IT Data Warehouse Group to assist in the development of the data warehouse houses all information on partsservice objectives sales etc. for reporting and streamline the reporting through reporting systems Cognos ADW Power BI Tableau etc..• Review and provide trend analyses for annual target setting process• Support various business partners including program managers who develop initiatives and technology used at dealerships in the service drive.• Assist in identifying opportunities for acquiring data. Qualifikationen QualificationsRequiredEducation Minimum 3 years relevant experience Bachelors degree accredited school in a quantitative field such as business finance statistics or mathematicsPreferred0-3 years total of experience in the following areas• Automotive Industry after-sales andor parts are a plus• Business Intelligence• Data Analytics• Market Research• StatisticsAdditional InformationMust be analytical detailed oriented well organized Further the incumbent must have the ability to assist in developing and facilitating project plans with various departments which includes to be able to communicate effectivelyExcellent MS Office applications including spreadsheet and presentation software which could include complex market analysis.Working knowledge of relational databases and SQL preferredExperience in Power BI Alteryx and Tableau is a plusMust be able to work flexible hourswork scheduleTravel domestically and internationallyWork weekends and Holidays when requiredEEO StatementMercedes-Benz USA is committed to fostering an inclusive environment that appreciates and leverages the diversity of our team. We provide equal employment opportunity EEO to all qualified applicants and employees without regard to race color ethnicity gender age national origin religion marital status veteran status physical or other disability sexual orientation gender identity or expression or any other characteristic protected by federal state or local law.