Sr. Analyst Delivery Operations
Philadelphia PA
Corporate Operations - Delivery Operations
Full Time Hybrid
apply for this job
Were looking for a Sr. Analyst to join our Delivery Operations team with a focus on three high-impact domains delivery quality dispatch optimization and fee strategy.
Dispatch is the engine behind our delivery speed and cost efficiency - it determines how orders are batched routed and fulfilled and it directly drives one of our most important financial metrics Delivery Cost Per Order DCPO. Delivery quality is about reducing the defects - cancellations did-not-receives and other failure modes - that cost us money and erode the customer experience. Fee strategy is about maximizing incremental revenue from our growing fee framework while protecting the customer experience and long-term order volume.
This is not a passive analytics role. Youll own these domains end-to-end building the reporting infrastructure running experiments identifying inefficiencies and partnering cross-functionally to implement solutions. Youll have real ownership over work that has a direct and measurable impact on Gopuffs bottom line.
This is a hybrid position reporting to the Philadelphia PA HQ location Tuesday Wednesday and Thursday during business hours.
What Youll Do
Own dispatch analytics Monitor and analyze dispatch performance including delivery times batching efficiency order type prioritization and cost metrics. Identify opportunities to improve efficiency and reduce DCPO.
Support 3PD integrations Serve as the analytical and operational point of contact for third-party delivery partners Uber Direct DoorDash Drive and others. Track costs monitor reliability and surface insights to drive better outcomes.
Drive delivery quality Build defect tracking and reporting from the ground up. Identify root causes of cancellations DNRs and other failure modes. Partner with operations CS and product to drive systemic reduction in defect costs.
Support fee strategy Analyze and help manage priority fees and distance-based delivery fee frameworks. Balance incremental revenue generation against customer retention and repurchase rates to optimize for overall financial impact.
AI-Driven analytics & reporting Build dashboards and automated reporting that give the team clear visibility into KPIs and operational health. Leverage AI tools e.g. Claude and modern analytical workflows to dramatically accelerate the pace of insight generation - from data querying and anomaly detection to synthesizing findings and drafting recommendations.
Experiment and iterate Design and run AB tests and other experiments on dispatch settings partner incentives and operational levers. Translate results into actionable recommendations.
Collaborate cross-functionally Work closely with Product Engineering and Customer Service to turn analytical insights into real operational improvements.
What Were Looking For
Required
2-4 years of work experience in an analytical operations or strategy role
Strong SQL skills - youre comfortable writing queries from scratch to answer ambiguous business questions
Strong Excel Google Sheets skills for data manipulation and analysis
Demonstrated ability to take ownership of an analytical domain and drive it forward independently
Proficiency using AI tools e.g. Claude as a core part of your analytical workflow - for accelerating data analysis synthesizing findings building reports and drafting recommendations
Strong presentation skills - able to synthesize complex datasets into clear actionable insights and generate buy-in from a sophisticated audience
Cross-functional leadership - comfortable project managing across teams bringing stakeholders together and driving initiatives to completion
Strong communication skills - you can translate complex data into clear actionable insights for non-technical stakeholders
Intellectually curious with a bias toward action and a willingness to get into the weeds
Highly organized able to manage multiple workstreams simultaneously without losing track of details
Preferred
Experience with BI tools Looker Tableau or similar
Familiarity with AB testing and experiment design
Experience in logistics marketplace delivery or gig economy operations
Experience with more advanced AI tooling - such as Claude Code building automated analytical workflows or using AI to reduce manual reporting overhead
Basic coding experience Python or similar is a plus but not required
Why This Role Why Now
Gopuff is at an inflection point. Were driving toward ambitious delivery cost and quality targets in a year that matters enormously for the business. This role exists because we need dedicated focused expertise on the problems that most directly determine our cost structure and customer experience - and because we believe the right person can have an outsized impact quickly.
In your first 90 days youll build a working understanding of our dispatch inefficiencies and defect landscape establish baseline reporting and identify your first concrete improvement opportunities. Within six months youll be running experiments driving down defect costs and operating as a true owner of your domains - not waiting to be asked but bringing the next question before anyone has to ask it.
Compensation
Gopuff pays employees based on market pricing and pay may vary depending on your location. The salary range below reflects what wed reasonably expect to pay candidates. A candidates starting pay will be determined based on job-related skills experience qualifications interview performance and market conditions. These ranges may be modified in the future. Exceptions may be made for exceptional individuals. For additional information on this roles compensation package please reach out to the designated recruiter for this role.
This role is eligible for a discretionary annual cash bonus and participation in Gopuffs equity incentive plan.
Base Salary Range 72000 - 90000
What We Offer
Medical
Dental
Vision Insurance
401k Retirement Savings Plan
HSA or FSA eligibility
Long and Short-Term Disability Insurance
Mental Health Benefits
Fitness Reimbursement Program
25 employee discount & FAM Membership
Flexible PTO
Group Life Insurance
EAP through AllOne Health formerly Carebridge
At Gopuff we know that life can be unpredictable. Sometimes you forget the milk at the store run out of pet food for Fido or just really need ice cream at 11 pm. We get it-stuff happens. But thats where we come in delivering all your wants and needs in just minutes.
And now were assembling a team of motivated people to help us drive forward that vision to bring a new age of convenience and predictability to an unpredictable world.
Like what youre hearing Then join us on Team Blue.
LI-GOPUFF
Gopuff is an equal employment opportunity employer committed to an inclusive workplace where we do not discriminate on the basis of race sex gender national origin religion sexual orientation gender identity marital or familial status age ancestry disability genetic information or any other characteristic protected by applicable laws. We believe in diversity and encourage any qualified individual to apply. We may use artificial intelligence AI tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.
apply for this job