Analysis Skills, Business Administration, Communication Skills, Computer Skills, Customer Support/Service, Database Administration, Electronic Data Interchange (EDI), High Tech Industry, Management of Information Systems/Technology (MIS), Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft Word, Problem Solving Skills, Procedure Development, Resolve Customer Issues, Time Management
This position is responsible for performing technical, liaison and related duties necessary to provide a variety of customer and vendor users with the proper uses of hardware, software, and systems in their functions.
Essential Duties and Responsibilities:
- Plans, organizes and directs all phases of EDI by contacting vendors to set up trading partners, problem solve, and maintain a database of contacts.
- Provides support for customers needing to communicate via EDI. Receives, researches, and answers all customer inquiries regarding any and all computer related questions.
- Acts as a liaison between all departments concerning EDI issues and assists in the development of new EDI procedures. Assist in finding new EDI applications and improvements of current systems.
- Balances all EDI communication reports from all outside sources, VANS, direct to customer/vendor, etc.
- Updates the EDI procedures manual
- Performs other duties as assigned or required.
Knowledge, Skills, and Abilities:
- Knowledge of Microsoft Office, Excel, Word, Outlook
- Excellent communication skills
- Excellent customer service skills
- Ability to work well with other
- Good time management skills
- Basic understanding and ability to read record layouts and associated data
- Ability to think logically and interpret problems
- Ability to use a computer including the monitor and mouse
- Ability to work with limited supervisor
- Work overtime as required
Minimum Job Qualifications:
Associates degree or higher in Business Administration, MIS or related field
2 or more years experience in a computer related field
Supervisory Responsibility: None