Job SummaryProvides system and end user support for Oracle Cloud HCM application in a complex, dynamic environment. Performs analysis and problem resolution. Review quarterly releases, make recommendations and communicate changes & enhancements.Primary Activities and ResponsibilitiesProvide production support across Oracle HCM modules (Core HR, ORC, Talent, Learning, Compensation, Benefits)Serve as an escalation point including, but not limited to, researching and resolving system configuration or integration issues, unexpected results or process flawsPlan for and support migrations, releases, upgrades and/or patches, including functionality and design review as well as end to end user testingConsult with functional owners to translate system needs into system requirements and effectively communicate system capabilities and limitationsDevelop, document, and maintain all current and new business process workflows for efficiencyCommunicate with project teams, business partners, and vendorsStrong focus on the employee experience supporting self-service transactionsLeverage Oracle AI technologies to streamline workflows, enhance decision-making, and identify opportunities for automation across the organizationExperience in Oracle Transaction Business Intelligence (OTBI) and Oracle Business Intelligence Publisher (BIP)Manage personalization to ensure simple navigation and ease of useDevelop test plans/scripts, execute testing scenarios and validate resultsMiscellaneous activities and responsibilities as assigned by managerMinimum QualificationsAssociates Degree3 or more years of experience in Human Capital Management systems supporting, preferably within Oracle Cloud HCM (Fusion)Knowledge and SkillsKnowledge of setup and support within Human Capital Management Systems, preferably Oracle Cloud HCMUnderstand the HR business processes supported by the HR systemsAbility to interact effectively with people who have varying degrees of functional knowledge and draw out the real nature of the problem that needs to be solvedFoundational knowledge of HR subject matter and services, including but not limited to benefits, compensation, talent acquisition, performance, and learningAbility to communicate effectively with the end users to understand the system issues that surface, perform root cause analysis and communicate plan for resolutionAbility to coordinate multiple projects and react quickly to changeStrong customer service, analytical and organizational skills with the ability to solve problems creativelyAbility to work effectively both independently and in a team environmentLeadershipThe CSX Leadership Model is the foundation of our Talent Strategy and is what drives CSX performance. CSX accordingly selects and develops talent based on each of the following: producing results, creating change, and inspiring excellence.Job RequirementsWork hours may vary in length and schedule (may include a non-standard work week)#J-18808-Ljbffr