Sr. Associate, Product Management - Applied AI Platforms

Overview

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Job Description:



The Senior Associate Product Manager supports the strategy, delivery, adoption, and responsible operation of the organization's enterprise large language model (LLM) portfolio, with primary focus on ChatGPT Enterprise and Claude Enterprise; including chat, api, and coding related products. This hands-on role translates user and stakeholder needs into product priorities, coordinates execution across U.S.- and India-based teams, and improves access, support, enablement, governance, and cost efficiency.

Essential Job Functions & Duties:

• (25%) Platform Administration and Operational Excellence: Lead hands-on administration of enterprise AI platforms, including workspace configuration, access provisioning, license and permission management, SSO/RBAC coordination, user lifecycle processes, API access intake, governance checks, and operational documentation. Identify and implement opportunities to automate, standardize, and streamline recurring workflows.

• (20%) Product Operations and Global Delivery Management: Provide product direction, priorities, requirements, user stories, and success criteria to India-based operations and execution teams. Coordinate sprint planning, backlog refinement, cross-time-zone handoffs, asynchronous updates, delivery reviews, dependency management, structured feedback, and blocker resolution.

• (20%) Product Strategy, Roadmap, and Platform Evolution: Support product strategy, multi-quarter roadmaps, operating models, and prioritized backlogs for ChatGPT Enterprise, Claude Enterprise, approved LLM APIs, Codex, Claude Code, and related tools. Evaluate new features, models, and vendor releases for enterprise fit, risk, usability, and business value; coordinate pilots, release planning, configuration changes, product enhancements, communications, and rollout activities.

• (15%) Governance, Risk, and Responsible Use: Maintain usage policies, acceptable-use guidance, access standards, governance documentation, and operating procedures in partnership with Security, Compliance, Legal, Finance, and AI governance stakeholders. Identify and escalate potential misuse, control gaps, and emerging risks while balancing appropriate safeguards with usability and business enablement.

• (10%) User Support, Adoption, and Enablement: Own the end-user experience across onboarding, access, configuration, adoption,