Sr Associate, Support & Quality Assurance Engineer

Founded on a legacy of more than 120 years in banking, Bank OZK is much more than just a company. We’re nationally recognized as an industry leader in financial services. That means we combine exceptional service with innovative technologies to deliver smart solutions to our clients across the country. We’re investing in small businesses, fueling economies in local communities and changing skylines in the largest cities across America. Here, we're not simply filling roles. We're fostering even greater careers.

The foundation for a great career starts with an exceptional team and a comprehensive benefits package. We believe in providing our dedicated team members with the best resources to support their physical, mental and financial wellbeing, including generous PTO, 401(k) matching, health, dental, vision (and pet!) insurance as well as special perks and discounts. Learn more about Bank OZK benefits.

As the Senior Associate, Support & Quality Assurance Engineer you will manage the Bank’s application servers, including security, performance, and reliability. In this role, you will participate in complex projects involving the implementation, analysis, and maintenance of financial applications. You will also ensure data and system security by protecting corporate information from unauthorized access, use or interruption, and identify and resolve hardware and software problems. Assists in delivering critical infrastructure and ensures the highest levels of availability, performance, and security.

1. Manage, implement, and monitor financial system applications, servers, including security, performance, and reliability.
2. Actively act as team lead in complex projects involving the analysis, maintenance, and implementation of application and database servers.
3. Proactively ensure the highest level of availability and security by protecting the Bank’s information from unauthorized access.
4. Monitor, test, and identify hardware and software problems in a virtualized Windows Server/Linux and/or Cloud environments.
5. Maintain security, SQL/IBM-DB2 backup, and redundancy strategies.
6. Write and maintain custom scripts to increase system efficiency and lower the personal intervention time on manual tasks.
7. Help lead and coordinate software upgrade testing plans with financial application vendors and business units, as necessary.
8. Coordinate capacity planning and analyze information concerning job-processing time, hardware/software utilization, CPU/memory loads, and system tuning.
9. Participate in the design of information and operational tasks of all managed financial systems.
10. Possess a deep enterprise server technology skillset with strong attention to detail.
11. Adapt to change and willing to learn, embrace, and incorporate emerging trends into financial technology strategies.
12. Communicate technical concepts in concise terms (both verbal and written) with management.
13. Proven self-starter with the ability to prioritize work effectively and without close supervision.
14. Establish and maintain working relationships with team members, managers, and vendors for financial technology enhancements.
15. Travel on company business and to locations that support financial system infrastructure, as needed
16. Demonstrate critical thinking skills, identify problems and challenges, assess potential solutions, and draw sound conclusions while acquiring buy-in from key stakeholders.
17. Demonstrate effective time and project management skills to meet exacting deadlines.
18. Maintain flexibility hours outside of normal business times and scheduled on-call hours while being punctual and maintain good attendance to work.
19. Enthusiastically embrace, support, and model the Bank’s values and mission.
20. Ensure compliance with internal/external regulatory policies, procedures, and guidelines.

1. High school diploma or equivalent plus a minimum of four (4) years of work experience in an enterprise server environment analyzing, administering, and troubleshooting virtualized Windows servers and applications, required.
2. Bachelor’s degree in Computer Science, Information Management, or in “STEM” field, (i.e., Applied Science, Business Technology, Engineering, Math), preferred.
3. 1+ year experience with C++, C#, Python, JavaScript. & PowerShell, required.
4. 1+ year experience with RESTful based services and SOAP API packages, preferred.
5. 1+ year experience with cloud platforms (e.g. AWS, Azure), preferred.
6. Certification in Microsoft (MCSA, MCSE), CompTIA Server+, VMWare VCP, and/or related technical certification, preferred.

Operate customary equipment and technology used in a business environment, with or without accommodation.

Note: This description is not an exhaustive list of all job functions, duties, skills, and job standards required.  Other job functions, duties, skills, and standards may be added.  Management reserves the right to add or change the job requirements at any time.

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Bank OZK is an equal opportunity employer and give consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by federal, state, and local law. Member FDIC.